Technical Specialist 2 (Part-Time – 30 Hours/Week)

Job Description:Technical Specialist 2 (Part-Time – 30 Hours/Week) — Fabric and IntegrationsCompensation & Role Details:Expected Salary Range: The expected base salary range for this role is between $30,000 to 36,000 USD, depending on experience and qualificationsRole Type: BackfillAI Disclosure: AI may be used during the hiring process.Staff Person:Reports To: Reporting & Integration ManagerNo Direct Reports.Participates in Following Meetings/Teams:Reporting and Integration TeamempowOR, Orrick, CADS, and CDTF Dev Teams (as relevant to Fabric and integrations)Data Migration Teams as neededKey Outcomes & ResponsibilitiesOutcome: Customers' custom forms and workflows function reliably in Laserfiche.Responsibilities:Build new Laserfiche forms and applications; create business processes and forms with field rulesFix Laserfiche Forms issues — identify where in the overall process the issue sits and resolve what can be done in applications.empowORbyCsst.comAdd CSS and JavaScript to Laserfiche forms where more complex behavior is requiredGroom and prioritize requests for changes to the Stored Proceedures that deliver data to forms. Ensure Reporting and Integrations Manager has information and deadlines to coordinate with Engineering Team.Provide ongoing Laserfiche support and troubleshootingOutcome: Fabric infrastructure is healthy and performing within capacity.Responsibilities:Support Power BI DeploymentsMonitor Fabric capacity and workspace performance; surface degradation or approaching-capacity conditions to the ManagerSupport Fabric workspace configuration and routine maintenanceAssist with performance investigation on Fabric-hosted reporting and data assetsOutcome: Fabric and ADF data pipelines run reliably.Responsibilities:Support, monitor, and troubleshoot Fabric and Azure Data Factory (ADF) pipelines and scheduled jobsDeliver minor enhancements to ADF pipelinesEscalate pipeline issues that require engineering or DevOps involvementOutcome: Integrations and module setups are configured correctly for customers.Responsibilities:Assist with module setup, including access configuration for SFTP, CADS, and LaserficheCoordinate with the DevOps Senior Manager on SFTP file and folder setup as directedOutcome: Releases in the team's domain are well-tested.Responsibilities:QA bug tasks that this specialist did not perform the development work onTest the bug scenarios and ancillary functions in the QA portal; leave notes in the task discussion and follow the QA pass/fail processOutcome: Data migrations are delivered when the team takes them on.Responsibilities:Implement data migration work when appropriate — reshaping and loading data under the migration plan led by the ManagerOutcome: CSST strategic work is supported through various projects.Responsibilities:Participate in strategic-plan projects as neededRequired Skills & KnowledgeFamiliarity with Laserfiche forms and workflows (or an equivalent form/workflow platform), including basic CSS/JavaScript for form customizationWorking knowledge of Microsoft Fabric and data-pipeline tooling such as Azure Data Factory (ADF)Understanding of data integration patterns — SFTP, scheduled jobs, and file-based importsAble to monitor infrastructure health and performance and escalate appropriatelySound triage judgment in a support-driven environment — able to assess urgency and the appropriate escalation pathAble to follow a QA plan and QA within the team's domainSome scripting experience (Python or a similar language) a plusComfortable working cross-functionally with DevOps, engineering, and the reporting teamExperience with SQL Server and SQL FabricExperinece with Claude or other AI modelsBusiness Unit:CSSTScheduled Weekly Hours:30Number of Openings Available:1Worker Type:RegularMore About Jonas Software:Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
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