Technical Service Specialist – Distributor Support & Training (North America)
Baltimore, MD (on-site) | Full-time | Travel across North America
Want to be the technical go-to person for an entire distributor network, and grow with it?
Mattei is an Italian manufacturer of rotary vane air compressors and has been building compressed-air technology for more than a century. We are strengthening our North American organization and are looking for a Technical Service Specialist to become the technical reference point for our US distributors and service partners.
This is not a "wrench every day" job. Your mission is to make our distributors technically strong and autonomous through training, coaching, troubleshooting support and on-site assistance on the most challenging cases.
You will report directly to our Global Service Director in Italy. You will work closely with the North American Sales and Operations teams.
What you'll do
• Be the technical point of contact for distributors, service partners and customers across North America.
• Design and deliver technical training courses on installation, commissioning, maintenance and troubleshooting of Mattei compressors, in the classroom, on site and online.
• Coach distributor technicians through complex diagnostics, remotely and in the field.
• Step in on site for critical cases, start-ups of strategic installations and escalations.
• Help distributors follow Mattei standards for commissioning, warranty and service documentation.
• Collect field feedback and report recurring issues to Global Service, Quality and R&D.
• Support Sales with technical expertise during distributor and customer visits.
• Manage cases and activities in Salesforce.
What you bring
• At least 3 years of experience as a Field Service, Service or Industrial Technician, ideally on compressors or rotating equipment.
• Solid mechanical and electrical troubleshooting skills, including motors, control panels and pneumatic systems.
• The ability and the desire to teach: you can explain technical topics clearly to technicians with different levels of experience.
• Strong communication skills and a professional, customer-facing attitude.
• Independence, organization and ownership of issues until they are resolved.
• Willingness to travel throughout North America 30% of time.
• Availability to work full-time from our Baltimore, MD location.
Nice to have
• Experience with compressed-air systems and air treatment.
• Experience in technical training, dealer or distributor support, or a train-the-trainer role.
• Experience with Salesforce or another CRM.
• A technical degree or certification in a mechanical, electrical or industrial discipline.
Your growth path
• In-depth product training in the US and at our headquarters in Milan, Italy.
• Real opportunities to grow within our Global Service organization as our North American presence expands.
• Direct exposure to an international team and to the development of our service strategy in North America.
What we offer
• Salary range: $75,000 – $105,000 per year, depending on the candidate's profile and specific experience.
• Health, dental and vision insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.
•Laptop and mobile phone
Technical Services Specialist - Distributor Support & Training (North America) in Baltimore at Mattei Group
This position is listed as full time and able to be worked remotely. It was posted yesterday.