Technical Services Manager – Window Film & Glass Technologies

We are seeking an experienced and customer-focused Technical Services Manager – Window Film & Glass Technologies to join its team in Pinellas Park, FL.

This is a highly visible, technical and customer-facing role supporting Window Film and Specialty Film products. The ideal candidate will provide technical expertise across product selection, application, installation, performance, troubleshooting, testing, training, and field support.

Key Responsibilities

• Provide technical support to customers, sales teams, distributors, dealers, installers, and internal stakeholders.
• Troubleshoot product and application-related issues and develop effective technical solutions.
• Support technical sales calls and field/sales organizations.
• Assist with warranty administration and glass-breakage-related matters.
• Support energy analysis and window-film modeling programs.
• Train employees and customers on relevant technical and modeling software.
• Manage technical specifications, solar-performance data, and external industry databases.
• Support LEED and rebate programs.
• Collaborate with R&D, Operations, Quality, Manufacturing, and Product Management on new product development.
• Develop and facilitate testing protocols for solar-control, safety, and security films.
• Support technical training programs, application instructions, and fabrication samples.
• Participate in industry committees and initiatives.
• Support continuous improvement, Six Sigma, Voice of the Customer (VOC), and quality/environmental management programs.
• Identify opportunities to improve processes, procedures, documentation, and customer experience.
• Travel domestically and internationally as required.

Required Qualifications

• Bachelor’s degree required, preferably in Chemistry, Engineering, or another scientific/technical discipline.
• 3–5 years of experience in window film, glass & glazing, window manufacturing, or a related industry preferred.
• Strong technical, analytical, troubleshooting, and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to work effectively with customers, installers, sales teams, and cross-functional stakeholders.
• Self-motivated with the ability to make sound decisions and respond quickly to field challenges.
• Strong computer skills, including Microsoft Excel, Word, PowerPoint, Outlook, CRM, and email.

Preferred Qualifications

• Experience with energy management or window modeling software.
• Knowledge of adhesives, coatings, laminating, or finishing processes.
• Experience with technical training or public speaking.
• Experience with product testing, specifications, or technical documentation.

Position Details

• Location: Pinellas Park, Florida
• Work Model: Hybrid — typically 3 days onsite and up to 2 days remote
• Travel: Up to 30% domestic and international travel
• Environment: Office and manufacturing environment
• Ability to lift up to 50 lbs. of filmed glass and work extended hours when business needs require.

If you're a technically strong professional with experience in window films, glass & glazing, specialty films, manufacturing, or a related field, and you're looking for an opportunity that combines technical expertise, customer interaction, product development, and field support, we'd like to hear from you.