Technical Services Manager

For more than twenty years, Tower 23 IT has helped organizations navigate technology, cybersecurity, and compliance challenges so they can operate securely, stay compliant, and grow with confidence.

We specialize in Managed IT, Cybersecurity, and Compliance services for defense contractors, healthcare, legal, financial, and other professional service firms that need a trusted partner to help them navigate an increasingly complex technology, security and compliance landscape.

We are building a company that creates value for our clients, teammates, and owners, and we're looking for a Technical Services Manager to help lead the next stage of our growth.

The Technical Services Manager is part of the leadership team, reports to the President and is accountable for the technical standards, architecture, quality, and continuous improvement of all technology services delivered by Tower 23 IT. This role provides leadership for technical operations, project engineering, service delivery standards, tools, and technology stack governance. The Technical Services Manager defines how technical work is performed, ensures client environments meet company standards, leads technical escalations, mentors engineers, and drives continuous improvement across our tools, technologies, systems, and processes. This is a player-coach leadership role that combines hands-on technical expertise with technical team leadership.

This role is ideal for an experienced MSP engineer who wants to move beyond solving technical problems and into shaping how technical services are designed, delivered, standardized, and continuously improved across the organization.

This is a full-time, in-office leadership role based in North County San Diego . Because this position is responsible for mentoring engineers, driving technical standards, and collaborating closely with leadership, we are seeking candidates who live in North County San Diego and can work from our office daily. This is not a remote or hybrid position.

What You'll Own

Technical Standards & Quality

• Define and maintain technical standards, reference architectures, and best practices.
• Drive standardization across Microsoft 365, cloud, security, networking, endpoint, and backup environments.
• Improve documentation quality and technical consistency.
• Reduce technical debt and recurring technical issues.

Technical Leadership & Escalations

• Serve as the senior technical escalation resource.
• Lead root cause analysis and permanent corrective actions.
• Mentor technicians, systems administrators, and project engineers.
• Improve the overall technical capability of the organization.

Project Design & Implementation

• Lead technical design and scope for infrastructure, cloud, cybersecurity, compliance, and modernization projects.
• Validate project scope, architecture, and implementation plans.
• Implement projects at a technical level and successful handoff to support.
• Evaluate and improve monitoring, automation, security, backup, documentation, and management platforms.
• Recommend enhancements that improve efficiency, scalability, and service quality.
• Drive automation and standardization initiatives.

Technical Training & Development

• Develop technical training plans and career growth pathways.
• Lead technical workshops, mentoring activities, and knowledge-sharing sessions.
• Build a culture of continuous improvement and technical excellence.

Qualifications

Required

• 10 years of industry experience
• Experience supporting and designing solutions involving:
• Microsoft 365 and Azure
• Active Directory, SQL, Exchange
• Apple Mac / iOS
• Networking and Firewall technologies
• Backup & Disaster Recovery
• Cybersecurity Technologies
• Compliance Frameworks including CMMC, NIST, HIPAA
• Experience serving as a senior escalation resource.
• Strong written and verbal communication skills.
• Ability to communicate effectively with business owners, executives, and technical staff.

Preferred

• Bachelor's degree in management information systems (MIS), networking, security or related technology area.
• 2+ years of experience in Managed Services, IT Consulting, or a similar technical environment.
• Salary + Bonus of $95,000 - $105,000 based on experience and qualifications
• Medical Insurance
• Vision Insurance
• Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Cell Phone Reimbursement
• Paid Training & Certification Programs
• Professional Development Opportunities

A Final Thought

We're not looking for someone who simply wants to solve the hardest technical problems.

We're looking for someone who wants to improve how technical services are delivered, establish standards, develop engineers, influence technical direction, and help build an exceptional managed services organization.

If that sounds like you, we'd love to hear from you.