Technical Services Manager

For more than twenty years, Tower 23 IT has helped organizations navigate technology, cybersecurity, and compliance challenges so they canoperatesecurely, stay compliant, and grow with confidence.

We specialize in Managed IT, Cybersecurity, and Compliance services for defense contractors, healthcare, legal, financial, and other professional service firms that need a trusted partner to help them navigate an increasingly complex technology,securityand compliancelandscape.

We are building a company that creates value for our clients, teammates, and owners, andwe'relooking for aTechnical Services Managerto help lead the next stage of our growth.

Our Company Runs on EOS

As a member of our team, you can expect:

Known expectations.

The tools needed to succeed.

Open and honest communication.

Accountability.

Meaningful quarterly conversations.

Recognition and reward for high performance.

Our Core Values

The right candidate will naturally align with our values anddemonstratethem through their actions every day.

Clients First, Always

We act in the best interest of our clients, communicate clearly, and own the client experience from beginning to end.

Extreme Ownership

We own outcomes, not excuses. We raise issues early, solve problems, and close loops completely.

Win Together

We help without being asked, share knowledge freely, communicate openly, and put the success of the team above individual recognition.

Move with Urgency

We act quickly, prioritize effectively, andmaintainmomentum while preserving quality.

Bring Energy

We show up engaged, positive, professional, and ready to help clients and teammates succeed.

Learn, Improve, Repea t

We continuously develop our skills, improve our processes, and share knowledge with others.

Adapt & Figure It Out

We stay calm under pressure, solve problems creatively, and embrace challenges with resilience and determination.

The Technical Services Manager is part of the leadership team, reports to the President and is accountable for the technical standards, architecture, quality, and continuous improvement of all technology services delivered by Tower 23 IT. This role provides leadership for technical operations, project engineering, service delivery standards, tools, and technology stack governance. The Technical Services Manager defines how technical work is performed, ensures client environments meet company standards, leads technical escalations, mentors engineers, and drives continuous improvement across our tools, technologies, systems, and processes. This is a player-coach leadership role that combines hands-on technical expertise with technical team leadership.

This role is ideal for an experienced MSP engineer who wants to move beyond solving technical problems and into shaping how technical services are designed, delivered, standardized, and continuously improved across the organization.

This is a full-time, in-office leadership role based in North County San Diego .Because this positionis responsible formentoring engineers, driving technical standards, and collaborating closely with leadership, we are seeking candidates who live in North County San Diego and can work from our office daily. This is not a remote or hybrid position.

You'llLove This Role If You

Enjoy solving root causes instead of repeatedly fixing symptoms.

Want to influence technical standards and bestpractices.

Enjoy mentoring and developing engineers.

Like creating consistency and reducing chaos.

Want a voice in technical decisions thatimpactclients and thebusiness.

Take pride in building scalable systems, processes, and teams.

You Get, Want, and Have the Capacity To

Lead technical excellence across the company.

Drive consistency and standardization across client environments.

Develop engineers and raise the technical capability of the team.

Improve project quality and technical execution.

Balance technical excellence with practical business outcomes.

Help build a world-class managed IT, cybersecurity, and compliance practice.

What You'll Own

Technical Standards & Quality

Define andmaintaintechnical standards, reference architectures, and best practices.

Drive standardization across Microsoft 365, cloud, security, networking, endpoint, and backup environments.

Improve documentation quality and technical consistency.

Reduce technical debt and recurring technical issues.

Technical Leadership & Escalations

Serve as the senior technical escalation resource.

Lead root cause analysis and permanent corrective actions.

Mentor technicians, systems administrators, and project engineers.

Improve the overall technical capability of the organization.

Project Design &Implementation

Lead technical design and scope for infrastructure, cloud, cybersecurity, compliance, and modernization projects.

Validate project scope, architecture, and implementation plans.

Implement projects at a technical level and successfulhandoffto support.

Evaluate and improve monitoring, automation, security, backup, documentation, and management platforms.

Recommend enhancements that improve efficiency, scalability, and service quality.

Drive automation and standardization initiatives.

Technical Training & Development

Develop technical training plans and career growth pathways.

Lead technical workshops, mentoring activities, and knowledge-sharing sessions.

Build a culture of continuous improvement and technical excellence.

You'llHave Success Here If You

Think beyond individual tickets and focus on systems and long-term solutions.

Enjoycoaching and teaching others.

Cancommunicate effectively with both technical and non-technical audiences.

Believe standards, documentation, and process are critical to success.

View leadership as helping others succeed rather than being the hero.

Success in This Role Looks Like

Fewer recurring technical issues and escalations.

Stronger documentation and technical standards.

Better project outcomes and smoother transitions to support.

Increased automation and operational efficiency.

A stronger, more capable technical team.

Qualifications

Required

Bachelor’s degree in management information systems (MIS), networking,securityor related technology area.

10 years of industry experience

5+ years of experience in Managed Services, IT Consulting, or a similar technical environment.

Experience supporting and designing solutions involving:

Microsoft 365andAzure

Active Directory, SQL, Exchange

Apple Mac / iOS

Networkingand Firewalltechnologies

Backup & Disaster Recovery

Cybersecurity Technologies

Compliance Frameworks includingCMMC, NIST, HIPAA

Experience serving as a senior escalation resource.

Strong written and verbal communication skills.

Ability to communicate effectively with business owners, executives, and technical staff.

Salary + Bonus Based On Experience and Qualifications

Medical Insurance

• Vision Insurance

Long-Term Disability Insurance

• Life Insurance

Paid Time Off

Paid Holidays

401(k) with Company Match

Cell Phone Reimbursement

Paid Training & Certification Programs

Professional Development Opportunities

A Final Thought

We'renot looking for someone who simply wants to solve the hardest technical problems.

We'relooking for someone who wants to improve how technical services are delivered,establishstandards, develop engineers, influence technical direction, and help build an exceptional managed services organization.

If that sounds like you,we'dlove to hear from you.

What managed service providers / outsourced IT firms have you worked for?