We are seeking an experienced and hands‑on Technical Service Manager to support our growing dealer network in the golf cart and low-speed vehicle (LSV) industry.
This role is responsible for diagnosing technical issues, supporting dealers and customers, improving service processes, and ensuring high-quality after-sales support across the U.S. market.
The ideal candidate has strong technical knowledge of electric vehicles (especially golf carts or LSVs), excellent problem-solving skills, and the ability to work directly with dealers in both remote and on‑site environments.
Key Responsibilities
- Provide technical support to dealers and customers, including remote troubleshooting and on‑site diagnostics
- Diagnose and resolve issues related to:
- Lithium battery systems (LiFePO4)
- Electrical wiring and CAN communication
- Charging systems and accessories
- Work closely with dealers to improve service capabilities and efficiency
- Conduct technical training sessions for dealers (in‑person and virtual)
- Assist in developing service manuals, troubleshooting guides, and SOPs
- Track and manage service cases, ensuring proper documentation and follow‑up
- Collaborate with engineering and product teams to identify recurring issues and drive product improvements
- Support product launches and provide technical insights from the field
- Travel to dealer locations when necessary for escalated technical support
Qualifications
- 5-10 years of experience in the golf cart, LSV, or electric vehicle industry
- Strong understanding of:
- Electric drivetrain systems
- Lithium battery technology
- Vehicle electrical systems
- Proven hands‑on troubleshooting and repair experience
- Ability to read wiring diagrams and technical documentation
- Experience working with dealer networks or distribution channels is highly preferred
- Strong communication skills, able to explain technical issues clearly to non‑technical audiences
- Self‑driven, detail‑oriented, and capable of managing multiple service cases
Preferred Qualifications
- Experience with controller systems (e.g., Curtis, Navitas, or similar)
- Familiarity with diagnostic tools and software for EV systems
- Experience supporting aftermarket accessories and upgrades
- Background working with U.S. dealers or service centers
What We Offer
- Opportunity to join a fast‑growing EV company in the golf cart/LSV space
- Direct impact on building service systems and dealer experience
- Competitive compensation package
- Career growth aligned with company expansion in North America
Technical Services Manager in garland at Unknown Company
This position is listed as full time and able to be worked remotely.