Technical Services Manager – Protection & Automation
Houston, Texas
We are representing an established manufacturer of power-system protection, monitoring, and automation equipment seeking an experienced Technical Services Manager for its Houston operation
.This is a hands-on leadership position for someone who combines deep protective-relaying expertise with strong customer-facing and team-management skills. The manager will lead a technical-support group while working closely with customers, Sales, Application Engineering, Marketing, and Product Development
.Key Responsibilitie
- Lead, mentor, and develop a team of technical-service engineers
- Establish priorities and ensure customer issues are resolved accurately and promptly
- Provide advanced technical guidance involving protective relays, fault-recording equipment, control systems, and power-system automation
- Support product demonstrations, customer training, application reviews, and technical consultations
- Assist customers with equipment configuration, installation, commissioning, troubleshooting, and operation
- Manage complex customer escalations while protecting long-term client relationships
- Support Sales with technical proposals, presentations, application guidance, and competitive evaluations
- Develop technical materials that help customers understand equipment capabilities and applications
- Collaborate with engineering and product teams on customer feedback, product improvements, and new solutions
- Build strong relationships with utility, industrial, and engineering customers
- Represent the organization at relevant power-industry conferences and technical meetings
- Improve support processes, response times, documentation, and overall customer satisfaction
.Required Qualification
- Bachelor’s degree in Electrical Engineerin
- Approximately 12 or more years of experience with modern protective relays, event or fault recording, and related power-system equipmen
- Previous experience leading and developing technical professional
- Strong understanding of power-system protection principles, practices, and philosophie
- Experience applying protective relays within a utility, OEM, consulting, or engineering environmen
- Knowledge of protection, control, integration, and automation system
- Understanding of communication protocols and communication-system architectur
- Strong written, verbal, presentation, and customer-management skill
- Ability to conduct difficult technical or commercial conversations professionall
- Willingness to travel domestically and internationally as neede
- Authorization to work permanently in the United States without sponsorshi
pPreferred Experienc
- Short-circuit, load-flow, or transient-analysis studie
- Relay settings, testing, commissioning, or troubleshootin
- Digital fault recorders or power-system monitoring equipmen
- Technical proposal development and pre-sales suppor
- Utility or consulting-engineering experienc
- Customer training and technical presentation
- Collaboration with product-development and commercial team
sIdeal Candidat
The ideal candidate is a technically credible leader who can take ownership of a customer issue, organize the right resources, and guide it through resolution. This person should be equally comfortable discussing a protection application with an engineer, supporting a commercial presentation, coaching a team member, or handling a sensitive customer escalation
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