Technical Services Manager

Responsibilities

• Support the delivery, installation, commissioning, and decommissioning of wastewater MBR systems and equipment.
• Work closely with contractors, customers, and internal teams to keep modular wastewater treatment solutions moving forward on schedule.
• Troubleshoot field issues involving mechanical, biological, electrical, electronic, equipment, and controls-related systems.
• Help resolve customer issues quickly and effectively while providing strong technical and customer support.
• Read and interpret mechanical, civil, schematic, and technical drawings to support installation, verification, and issue resolution.
• Coordinate field work, site logistics, inspection activities, safety expectations, and utility installation support as needed.
• Document service activities, field work, and support provided.
• Contribute ideas and field feedback that support product development, customer support, issue resolution, and continuous improvement.

Requirements

• 4+ years of technical services experience, or 6+ years of relevant work experience.
• A technical background in equipment maintenance, preferably involving mechanical, electrical, or plumbing systems.
• Experience troubleshooting water or wastewater plant issues involving mechanical, biological, electronic, or control systems.
• Familiarity with control systems, such as Allen Bradley, and experience with control panels or PLC programming.
• Experience with manufacturing, fabrication, assembly, field erection methods, equipment operation, layout verification, or inspection coordination.
• Familiarity with water and wastewater plant technology, civil systems, underground utilities, domestic water, fire water, storm drain, sanitary sewer, grading, or sitework.
• Experience working with tools such as Procore, Bluebeam, Raken, and Microsoft Office.
• An Associate’s or Bachelor’s degree in engineering, engineering technology, or a related field is preferred.
• Experience with MBR technology is a plus.

Core Competencies

Demonstrates expertise in troubleshooting mechanical, electrical, and control systems within wastewater treatment environments, while effectively coordinating field activities and providing exceptional customer support. Proficient in interpreting technical drawings and utilizing industry-specific tools to enhance operational efficiency.