Technical Services Field Technician-Energy & Infrastructure Solutions (ET24090)

Overview

Job # ET24090 | Job Title: Technical Services Field Technician | Office Location: Roanoke, VA; Houston or Dallas, TX; Jacksonville, Orlando or Tampa, FL; Phoenix, AZ (Preferred).

Business Function/Department: Energy & Infrastructure Solutions / Technical Services. Employment type: Full-time. Seniority level: Mid-Senior level. This role provides warranty support for utility-scale solar PV inverters, variable frequency drives, power distribution, power electronics and rotating machine products to clients and field personnel.

Responsibilities

• Analyze client equipment failures using diagnostics tools to resolve issues
• Provide technical support to clients and other engineers, when not in the field
• Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria
• Troubleshoot, isolate issues, repair and/or replace defective components
• Report to the factory any errors or deficiencies in hardware, software or system design discovered from consultations with clients and Company engineers; implement corrective actions outlined in Field Change Notices as assigned
• Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
• Prepare Service Advices and issue to clients and engineers as necessary
• Write and/or review field reports, and issue to clients as requested
• Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
• Process warranty replacements, expediting when necessary
• Investigate suggested field changes, report problems and recommend solutions to parent company as necessary

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

Minimum Qualifications

• Associate degree with concentration on electrical, mechanical, mechatronics engineering or related field, or equivalent via education and/or work experience
• Knowledge of power conversion and distribution transformers
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
• Availability to travel domestically and internationally, approximately 75%, occasionally with limited notice
• Ability to work in all elements, depending on job location, time of year, heat, cold, rain & snow

Preferred Qualifications

• 3 years' field engineering experience with Utility Scale Solar PV Inverters, Variable frequency drives, power distribution, power electronic and rotating machine products
• Controls engineering experience
• Low voltage drive engineering experience
• Photovoltaic Inverter power generation experience
• PPC and battery storage experience

EEO/AA/M/F/Vet/Disability Employer