Technical Services Engineer
Location: Phoenix, Arizona
Visa Type: US Citizen
Position Type: FT
Primary Functions
Responsible for triaging and investigating customer issues in the HEALTHpac and Javelina products; configuring, installing and upgrading software for both hosted and non-hosted customers. Key areas of responsibility include:
- Research product issues as reported by customers
- Work closely with other teams including QA, Support and Operations to triage functionality, defects and performance issues and determine root cause analysis
- Follow and maintain documented processes
- Other related duties may be required
Qualifications, Skills and Knowledge Requirements:
- At least one year of professional experience in the support of business software applications.
- Strong written, verbal, and interpersonal communication skills with both technical and non-technical audiences.
- Ability to work independently and collaboratively.
- Experience working in both Windows and Unix/Linux environments.
- Basic understanding of databases.
- Preferred: One year or more experience working in/around the US healthcare space.
- Preferred: Experience using basic SQL commands.
- Preferred: Experience writing Unix shell scripts and/or Windows batch/PowerShell scripts.