Job Description
Job Description
Job Summary
This Technical Service Engineer will manage service-related mechanical and electrical issues surrounding our business across multiple product lines. Areas of responsibility include, but are not limited to, 8D support, field service, escalated and complex customer service case support, and component and system level testing and validation.
Responsibilities
* Lead and direct trip reports, design analysis and proposed solutions with complete and accurate complex case and issue documentation.
* Complete testing and analysis to verify proper functionality of the battery system systems based on direction provided by Engineering and System Engineering.
* Lead and direct proposed solutions/improvements to processes and/or related systems.
* Lead in the resolution of complex customer and field / warranty problems, including troubleshooting direction and travel to OEM's, dealers, and field sites as required.
* Lead and direct on the creation of troubleshooting documentation such as diagnostic charts and repair instructions.
* Lead and direct with design revisions / modifications / enhancements affecting both field and/or current manufacturing (where applicable) throughout process of correction.
* Work collaboratively with manufacturing to impact current production process, tools, equipment, and design.
* Lead and direct on issues (trend or problematic) related to 8D Problem Solving and customer service.
* Champion efforts to work proactively with American Battery Solutions problem-solving teams and/or suppliers to resolve design / performance related warranty problems, including service direction and
Job Description
Job Summary
This Technical Service Engineer will manage service-related mechanical and electrical issues surrounding our business across multiple product lines. Areas of responsibility include, but are not limited to, 8D support, field service, escalated and complex customer service case support, and component and system level testing and validation.
Responsibilities
* Lead and direct trip reports, design analysis and proposed solutions with complete and accurate complex case and issue documentation.
* Complete testing and analysis to verify proper functionality of the battery system systems based on direction provided by Engineering and System Engineering.
* Lead and direct proposed solutions/improvements to processes and/or related systems.
* Lead in the resolution of complex customer and field / warranty problems, including troubleshooting direction and travel to OEM's, dealers, and field sites as required.
* Lead and direct on the creation of troubleshooting documentation such as diagnostic charts and repair instructions.
* Lead and direct with design revisions / modifications / enhancements affecting both field and/or current manufacturing (where applicable) throughout process of correction.
* Work collaboratively with manufacturing to impact current production process, tools, equipment, and design.
* Lead and direct on issues (trend or problematic) related to 8D Problem Solving and customer service.
* Champion efforts to work proactively with American Battery Solutions problem-solving teams and/or suppliers to resolve design / performance related warranty problems, including service direction and
Technical Services Engineer in lake orion at Unknown Company
This position is listed as full time and onsite.