Technical Services Coordinator

About the job Technical Services Coordinator

They are located in Framingham, hybrid situation

Here’s the breakdown:

• 6 month term to start
• $20.00 per hour
• Targeted start dates of January 4th

Responsibilities:

• Handling communication on errors or successes of the team bulk award uploads to the customer via email
• Manage shared Technical Services inbox for customer inquiries
• Manage significant volume of bulk upload awards that come from Workhuman customers on a daily basis
• Continuously maintain inbox and reach out to customers proactively, updating them on progress of uploads
• Work directly with the Technical Services Specialists, and maintain books of business of the CSM’s and Sr. CSM’s for all team bulk uploads
• Work directly with Senior Manager Technical Services on all customer escalations as they come

Qualifications:

• High attention to detail, both written and verbal
• High proficiency in Excel, Outlook, PowerPoint (Microsoft Office Suite)
• 1 year of customer focused experience in a support related role