Supporting internal and external customers, the full-time Technical Service Specialist will troubleshoot technical issues, maintain communication with clients, and participate in new product development while working remotely. Key responsibilities: Troubleshoot and resolve technical issues on various product equipment Maintain professional relationships with customers through continuous communication Participate as a service representative in New Product Development teams and review engineering change notices Required qualifications: High School Diploma or equivalent with three or more years of relevant experience Experience in a contact center or hands-on equipment repair work Experience in troubleshooting manufacturing equipment Proficient problem-solving capabilities Skilled in verbal and written communication