Technical Service Representative

Technical Service RepresentativeCompany: Minteq, a Minerals Technologies company, is the global leader in designing and delivering advanced technological solutions for a multitude of industrial applications. From design and installation to the maintenance of customized solutions, we provide truly turnkey solutions that help our partners increase productivity, enhance yields, reduce downtime, and lower overall costs.Position: Technical Service RepresentativeLocation: USA | Mesa, AZWhat We Offer:Competitive pay, commensurate with experienceHealth/Dental/Vision plans401k company matchLife InsuranceShort Term Disability & Long-Term DisabilityEducational AssistanceEmployee Assistance PlanResponsibilitiesJob SummaryWe are seeking a hands-on Technical Service Representative with strong mechanical and electrical troubleshooting skills to support refractory products and systems in steel manufacturing environments. This is a field-focused role working directly in mills to improve equipment performance, reliability, and safety.Equipment Production & InstallationProvide on-site support for refractory systems (EAF, BOF, ladles, tundish, furnaces)Troubleshoot mechanical and electrical issues in high-temperature industrial environmentsSupport installation, commissioning, dry-outs, and repairs of refractory liningsEvaluate wear, failures, and process conditions; recommend improvementsRead and interpret drawings, schematics, and process diagramsPartner with plant operations, maintenance, and engineering teamsComplete service reports and support root cause analysis (RCA)Follow all plant safety requirements (LOTO, confined space, PPE)ServiceSupport of crew leaders reg.

technical problems with our machinesOrganizing of spare parts, parameterization, installation and commissioning on site, if necessaryAnalysis of weak points and faults and the development of improvements in order to increase durability and availabilityCustomer support at worldwide-located customer or via Telephone, Email, remote control etc.Other Duties & ResponsibilitiesPerforms other duties as assigned.Operational Excellence / Lean Processes:Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving.Attend all OE training as it is deployed by the OE team.Suggestions – meet requirement per year. Gemba walk done dailyQualificationsKnowledge, Skills, & Abilities:Provide on-site support for refractory systems (EAF, BOF, ladles, tundish, furnaces)Troubleshoot mechanical and electrical issues in high-temperature industrial environmentsSupport installation, commissioning, dry-outs, and repairs of refractory liningsEvaluate wear, failures, and process conditions; recommend improvementsRead and interpret drawings, schematics, and process diagramsPartner with plant operations, maintenance, and engineering teamsComplete service reports and support root cause analysis (RCA)Follow all plant safety requirements (LOTO, confined space, PPE)Qualifications:Associate degree or technical certification (or equivalent experience)3+ years in steel, refractory, or heavy industrial field serviceStrong mechanical skills (hydraulics, rotating equipment, material handling)Electrical knowledge (motors, controls, drives, basic PLC troubleshooting)Ability to read technical drawings and schematicsStrong problem-solving and customer-facing skillsWillingness to travel and support outages/shutdownsWorking Conditions: Steel mill and industrial sites (heat, dust, noise). Ability to lift up to 50 pounds.

Must be able to withstand the physical pressure of the constant standing, walking, bending, climbing, kneeling, crouching, reaching, sitting, extremes of hot and cold, as well as carrying, lifting, pushing and pulling heavy objects. Must be able to handle a high level of stress. Full PPE required at all times.Physical Abilities: Ability and willingness to undertake business travels within North America.Valid Driver's License required.Safety Equipment: Safety equipment required while performing the duties of this job include but not limited to an ANSI approved hardhat and safety glasses, safety shoes/boots with steel toe protection.

Also may be required to wear goggles, cotton or high impact gloves, work vest, respirator, chemical/Neoprene Gloves, Chemical Apron, Hearing Protection, face mask and Fall Protection device.Safety Training: A new employee hired to perform the duties of this position is required to be provided New Employee Training by a qualified individual or web based training as it applies to this particular position. Additional refresher safety training will be required as management deems appropriate or as dictated by MSHA/OSHA regulations.