Technical Service Associate

To support Amazon Leo's mission of delivering reliable broadband connectivity, the full-time Technical Care Associate will provide professional technical support to customers, manage escalations, and collaborate with teams to resolve complex issues, all while working remotely. Key responsibilities Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels Offer detailed technical support with clear and professional communication Document steps and resolutions in a clear, easy-to-follow format and help create knowledge base articles Required qualifications 2+ years of customer service experience Flexible schedule availability, including weekends, nights, and/or holidays Experience with Microsoft Office products and applications High school diploma or equivalent Fluency in English, both written and spoken