Technical Sales Support Manager (HVAC / ERV) – Leadership Role | Competitive Pay + Flexible ScheduleAt RenewAire, we've been leading the way in Energy Recovery Ventilation (ERV) and Indoor Air Quality (IAQ) solutions for over 40 years. Our mission is simple: deliver sustainable, energy-efficient ventilation systems that improve lives.We're looking for a Technical Sales Support Manager to lead and elevate our technical sales support and inside sales function across residential and commercial HVAC markets. This is a high-impact leadership role where you'll shape strategy, develop talent, and directly influence customer experience and market growth.If you thrive in a fast-paced, cross-functional environment and bring deep HVAC technical expertise + leadership experience, this is your opportunity to make a meaningful impact.What You'll Do (Day-to-Day)Lead and develop a high-performing Technical Sales Support (TSS) teamAct as escalation point for complex HVAC technical issues, application support, and customer concernsProvide expert support on ERV systems, HVAC design, system sizing, and product selectionPartner with Sales, Engineering, Marketing, and Operations to align on customer needs and solutionsOversee order accuracy, technical documentation, and after-sales supportDrive CRM case management, ERP utilization, and process improvementsManage RMA (Return Material Authorization), warranty support, and root cause analysisDeliver technical training, ventilation workshops, and product education (in-person & virtual)Support trade shows, industry events, and channel partner enablementContribute to new product development (NPD) and continuous improvement initiativesMonitor market trends, competitor products, and HVAC industry developmentsHours & FlexibilityFull-time, salaried positionStandard business hours with flexibility based on business needsOccasional travel for training, field support, and industry eventsBenefits (Day One Access)Medical, Dental, Vision Insurance401(k) with company matchPaid Time Off (PTO) + HolidaysFlexible work environmentProfessional development & training opportunitiesCollaborative, people-first cultureWho Technical Sales Support Managers AreStrong leaders who develop teams and drive accountabilityExperts in HVAC systems, ERV applications, and technical problem-solvingCustomer-focused with a service-first mindsetSkilled at balancing strategy and hands-on executionExcellent communicators who can translate technical concepts clearlyHighly organized and able to manage multiple priorities in a fast-paced environmentCollaborative and effective across cross-functional teamsRequirementsBachelor's degree in Mechanical Engineering or related technical field6+ years of leadership experience in technical support, application engineering, or HVACStrong background in HVAC systems, psychrometrics, and system sizingExperience supporting distributors, contractors, engineers, and sales teamsProficiency with CRM systems (Microsoft Dynamics preferred) and ERP systemsStrong communication (written & verbal) and problem-solving skillsManufacturing experience preferredAbility to pass background check and drug screeningKeywordsTechnical Sales Manager, HVAC Manager, Technical Support Manager, Application Engineering Manager, HVAC Systems, Energy Recovery Ventilation (ERV), Indoor Air Quality (IAQ), Mechanical Engineering, HVAC Design, Psychrometrics, System Sizing, Product Selection, CRM (Microsoft Dynamics), ERP Systems, Inside Sales Support, Manufacturing, Technical Training, Field Support, Warranty & RMA, Root Cause Analysis, Sales Operations, Channel Support, Distributor Support, Contractor SupportRequirementsPhysical and Mental DemandsWhile performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel.
The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.Must be able to understand issues, problems, and opportunities and make timely, sound decisions. Take responsibility for decisions and understand the impact and implications of decisions and provide feedback as necessary.
Communicate with other employees and customers, perform an assortment of administrative tasks, and have personal management skills. Possess advanced customer service skills, the ability to develop professional relationships with customers and employees. Demonstrate attention to detail and exert high effort and focus on very busy days. Must be able to make sound decisions and remain calm under high pressure situations.
Must continually identify personal knowledge and perspective gaps and self-educate.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work EnvironmentThe work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to a production environment with mechanical assembly operations, and vehicles. The noise level in the work environment is usually moderate.