TSR / Virtual DBMThe TSR / Virtual DBM is a dual-function role combining real-time customer support excellence with proactive digital distribution management.
The role provides high-availability frontline support for NXP customers while simultaneously owning systematic funnel management, DR approval, and quote triggering for small and long-tail distributor branches.This role is the operational backbone of NXP's Mass Market digital coverage model, unlocking latent pipeline value through disciplined, remote-only execution.Core Responsibilities1. Technical Support Representative (TSR)Serve as the first point of contact for real-time customer interactions via LiveChat during local business hours, ensuring high availability for the covered regionProvide product-related sales, marketing, and basic technical support across the full NXP product portfolio (recommendations, basic functionality, product identification)Screen, triage, and dispatch all incoming support tickets to the appropriate engineering teams (TIC), internal contact points, or resolve directly as TSR-owned ticketsResolve tickets related to product information, order process, online/account issues, licensing, availability, and quality mattersGuide customers to the right information on NXP's website and connect them with the best internal contactIdentify potential leads and hand off to Virtual Selling, Field Sales, or distributors via SFDC2. Virtual Distribution Branch Management (Virtual DBM)Own a defined portfolio of smaller, remote-managed distributor branchesConduct monthly digital business reviews with assigned distributor contacts to track pipeline health, review open opportunities, and agree on next stepsManage and progress open design opportunity queues within the assigned branch portfolioSystematically trigger pricing and quotation requests for opportunities that have not yet received a commercial offerDeploy new product introduction (NPI) briefings and sales enablement materials to distributor contacts remotelyProactively engage internal technical resources for technical issues or questions within the distributor funnelSpecific Knowledge and SkillsTechnical or Business DegreeGood understanding of electronics, especially microcontrollers and general elements in electronic systemsExperience in industrial, automotive, networking, and communication segments is a plusAbility to communicate and engage with customers in a pre-sales situation through chatExcellent English communication skills (verbal & written)Familiarity with Customer Relationship Management (CRM) and Opportunity Management systems and processes is a plus.Engaged, committedStrong attitude to help customers seeking supportFeeling comfortable to engage with new customers and to promote our productsCollaborative, proactive, self-learning and team player attitude in a multicultural environmentExcellent selling and communication skills
Technical Sales Representative / Virtual DBM in north bloomfield at Unknown Company
This position is listed as full time and able to be worked remotely.