Technical Records Specialist

Position Details

• Job Title: Technical Records Specialist
• Location: Boise, Idaho
• Work Arrangement: Onsite
• Duration: 7+ Months
• Work Authorization: US Citizens / Green Card Holders only
• Interview Process: Face-to-Face / Webcam

Key Responsibilities

• Maintain specialized software used for program data collection, evaluation, and reporting.
• Provide customer service and technical assistance to external customers, families, and healthcare providers.
• Enter, retrieve, maintain, and monitor information in computerized record systems.
• Extract and analyze data for reporting, data visualization, and program evaluation.
• Conduct data quality assessments, identify errors, and implement improvements.
• Troubleshoot software and process-related issues and develop appropriate solutions.
• Research information from various sources to identify and resolve problems.
• Interpret and explain applicable laws, regulations, policies, and program guidelines.
• Prepare, review, and proofread business correspondence and documentation.
• Support quality improvement initiatives and other projects as assigned.

Required Qualifications

• Excellent communication and customer service skills and experience.
• Experience analyzing information and researching multiple sources to identify and resolve problems.
• Strong attention to detail and accuracy.
• Experience entering and retrieving data using computerized record management systems.
• Experience composing and proofreading professional business correspondence.
• Working knowledge of Microsoft Excel, Word, Teams, and Outlook.
• Experience monitoring record systems, identifying errors, and correcting data inconsistencies.
• Ability to interpret, explain, and apply laws, regulations, and complex policies.
• Experience interacting with individuals from diverse cultural and socioeconomic backgrounds, including handling stressful situations.
• Ability to work independently and collaboratively while learning program procedures and guidelines.

Important Additional Information

1. Initial Work Hours:

• During the first couple of weeks, the position will start at approximately 15–25 hours per week.
• Hours will gradually increase to approximately 35 hours per week.

3. Writing Submission:

• The candidate is required to complete a separate document called the "Writing Submission."
• The completed document must be uploaded to the reference page as part of the submission process.

4. Overtime Policy:

• Any overtime must be approved in writing beforehand.
• Please confirm your understanding and acceptance of this requirement.