Technical Project/Program Management - Technical Project Manager III

Job Title: Technical Project Manager III
Location: Remote - Pacific preferred, but not strict
Duration: 6 Months

Job Description
The Business Marketing Technology team designs and operates the technologies that let Client's business marketers execute campaigns at scale, partnering across Marketing, Engineering, Data Science, and Operations.
About the role
This is a leave-coverage engagement supporting ongoing platform monitoring and issue management for our business marketing technology stack. The contractor will operate established processes, runbooks, and dashboards to keep platform issue detection, triage, and resolution running without interruption, and will provide day-to-day work direction and prioritization for a distributed team of seven contingent support specialists. The role is execution-focused; process redesign and transformation initiatives remain with the full-time team.
Responsibilities

• Monitor martech platform health and campaign audience reach using existing dashboards and alerting; flag anomalies against established baselines
• Triage incoming platform issues using the existing triage framework; route and escalate to internal engineering and third-party vendor support teams
• Provide day-to-day work direction, assignment, and prioritization for a distributed team of contingent support specialists
• Run recurring team syncs and handoffs; unblock the support team and escalate capacity or coverage risks
• Track open issues to resolution, maintain issue status and documentation, and communicate impact and timelines to affected stakeholders
• Produce recurring platform health and audience-reach reporting for business stakeholders
• Respond to internal partner-user requests and questions related to platform governance and access, following documented processes
• Maintain existing reference documentation and runbooks; log gaps and recommendations for the full-time team to action
• Carry the martech platform issue-management on-call rotation and coordinate coverage and handoffs across the support team

Story Behind the Need - Business Group & Key Projects
Key Projects/Day-to-Day Responsibilities:

• Issue Triage & Support
• Agentic Issue Resolution
• Platforming Monitoring Automations

Purpose/Size of this team & where does this position fit within the team?

• Work with 40-50 workers to operate
• CW perspective: 6 on team that support the job function

Why is this position open?

• LOA backfill

How will performance be measured?

• Defined SLA
• Deliverable for road maps

Compelling Story & Candidate Value Proposition
What makes this role interesting?

• Hands on experience working with wide variety of different operation platforms
• Experience with Salesforce
• Get to see how Client is operating from marketing tech perspective
• Early access to AI incorporation for day to day

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Candidate Requirements
Must-Have Skills
1.

• Issue triage and incident/escalation management for enterprise marketing platforms
• Hands on operational platform

2.

• Coordinating and prioritizing work across a distributed, multi-time-zone support team
• Hands-on operation of Salesforce Marketing Cloud or a comparable platform

3.

• Coordinating third-party vendor support and escalation paths
• Clear written communication and status reporting to technical and non-technical stakeholders
• This role executes and maintains established processes rather than designing new frameworks

Nice-to-have Skills
1.

• Experience in business or B2B marketing
• Experience with Salesforce Marketing Cloud

2.

• Analytical experience
• Prior experience in a leave-coverage or short-term platform support engagement

3.

• Strong communication skills (written & verbal)
• Attention to detail
• Results oriented