Technical Project Manager (On-Site)Atlanta, Georgia, United StatesAbout the JobMUST BE LOCAL TO METRO ATLANTAOn-site requiredMay conduct research and create/develop products such as needs assessments, protocols, workflows, standard operating procedures, etc. May create and execute project work plans, revising as appropriate to meet the changing needs and requirements of the DCBOH telemedicine program, identify necessary resources and assign individual responsibilities related to implementation of telemedicine. The telemedicine project design, implementation and evaluation will be completed by no later than June 30, 2023.
The position ends as of June 30, 2023.1. Oversee the design and implementation of the DCBOH telemedicine program by June 30, 2023Serve as primary contact for DCBOH telemedicine efforts.Develop policies and procedures, workflows, and standard operating procedures.Increase organizational awareness of Telemedicine services/program.Identify key stakeholders, incorporating their input into the planning and implementation process.Coordinate with clinical services and community health division departments and programs in providing telemedicine services in the DCBOH health centers and on the DCBOH mobile units.Educate clinical services and community health division staff, as applicable, on telemedicine.Ensure the DCBOH is leveraging state approved telemedicine platforms and equipment. Work the GaDPH to maintain telemedicine inventory.Coordinate telemedicine training with state (GaDPH)Interact with DCBOH leadership to keep apprised of telemedicine activityEncourage and coordinate service development and expansionCoordinate with DCBOH Administration, Finance, Billing to develop/implement necessary protocols and codes to bill for telemedicine servicesCreate and distribute district telemedicine clinic schedules, promotional material, documents, consent forms, satisfaction surveys, and various forms of information for local staff and clientsActs as a liaison between referring physicians, patients, staff, and consultants, clinic staff, patient accounts, funding sources, and other divisions, departments, and programs, as needed.Track customer satisfaction (remove sites, mobile unit services, patients, providers, etc.)Collect data (service utilization, service access, etc.) and generate reports as requested and needed by DCBOH, state or other stakeholdersResponsible for performance monitoring and reportingMake appropriate account requests to the State Office of Telemedicine, as needed for telemedicine licensing, including Pathways and Telesensi.Other duties as assignedSkills, Knowledge, and AbilitiesGood verbal and written communication skillsExperience working in a clinical setting with technicians, nurses, and physiciansGeneral knowledge of patient scheduling system and billing systemComputer skills and an ability to learn and understand the general technical requirements for the telemedicine systemProficient in operation of computer and experience with word processing, spreadsheet, database, email, and internet programs (Excel, Word, etc.)Organizational skills to prioritize workload and meet deadlines, develop and carry-out project assignments in an efficient and timely manner and to provide accurate and succinct documentation of activitiesDemonstrated ability to communicate effectively with physicians and clinical staffAbility to exercise tact, courtesy and diplomacy when dealing with individuals at any levelAbility to maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision, and commitment to excellenceWorking knowledge of DCBOH programsExperience providing training for web-based solutions/programs and equipmentExperience providing troubleshooting for technology equipment in support of IT Department, as neededMinimum Qualifications:Bachelors or master's degree in a Business or Healthcare related fieldExperience managing telehealth programs or relevant management experienceExperience using Electronic Health Records systemStrong technology skills and working knowledge of Microsoft 365 and other office productsResult-driven critical thinking abilitiesNon-Essential Duties:Other duties as assigned.Work Environment:General office setting - Candidate will spend the majority of their time in their respective office setting.
Position includes travel to other locations about 15-25% of the time.