Technical Program Manager, RMA & Field Failure Analysis

Technical Program Manager - RMA & Field Failure AnalysisWe're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.Location: On-site at client, Irvine or Palo Alto, CAAs Technical Program Manager - RMA & Field Failure Analysis you will lead a hybrid team (on-site in California and offshore in India) performing RMA triage and field failure analysis on automotive ECUs, including Zonal, Infotainment, Telematics and Battery ECUs.

You are the client's main technical and program contact, and you make sure every returned unit moves from triage to root cause and corrective action, on time.ResponsibilitiesTriage incoming RMAs and route each one: on-site analysis, offshore analysis, plant, supplier or external labDrive root cause investigations on ECU hardware and firmware, alongside the engineersReview FTA, RCA and CAPA reports for technical quality before delivery to the clientSupport hands-on debug on the bench when needed: failure reproduction, measurements, log extractionIdentify systemic issues and failure trends across vehicle programsProgram managementManage the RMA backlog and priorities with client engineeringCoordinate daily work between the on-site and offshore teams (PST overlap)Track KPIs (throughput, turnaround time, backlog) and run the weekly scorecard and monthly reportingManage risks, escalations and stakeholders, from engineering and quality teams to suppliersStructure and improve the RMA process: templates, known-issues database, automationRequirements8+ years in automotive electronics, including 3+ years leading technical teams or programsStrong hands-on background in ECU hardware debug and failure analysis: schematics, PCBA, component-level troubleshootingSolid understanding of embedded firmware and diagnostics: logs, DTCs, UDSKnowledge of vehicle networks: CAN/CAN-FD, LIN, Automotive EthernetProven experience with 8D, FTA, 5-Why, RCA and CAPAComfortable with lab equipment: oscilloscopes, power supplies, multimeters, CAN toolsExperience coordinating offshore teamsJira or equivalent ticket tracking; strong reporting skills (Excel / Power BI)Excellent English communication, both with engineers and with managementNice to haveRMA or warranty analysis experience at an OEM or Tier 1, ideally in EVKnowledge of battery management systems, infotainment or telematics ECUsIPC-A-610, X-ray / CSAM interpretation, experience working with external FA labsPython scripting for log analysisPMP or equivalent certificationSalary Range: Salary $130k - $160kThe actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experienceAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.