Technical Program Manager - UiPath$70RemoteJob Summary:This is what you will do at UiPath:Coordinate internal resources to deliver customer outcomes as soldEnsure all projects delivered within time, scope, quality, and cost constraintsAssist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired qualityEnsure resource availability and allocationDevelop detailed project plans to monitor and track progressManage changes to the project scope, project schedule, and project costs using appropriate verification techniquesMeasure project performance using appropriate tools and techniquesReport and escalate to management as neededSuccessfully manage the relationship with the client and all stakeholdersRun, manage & develop customer facing project status meetings as requiredCreate and maintain comprehensive project documentationCollaborate with project managers worldwide to improve PM efficiencyFoster relationships with customers enabling future account salesWork collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timingInternalize every aspect of the customer experience as it relates to delivery excellenceAssist in the development and/or review of SOWs, MSAs, and other related documentationMaintain high levels of customer/partner engagement with a focus on CSAT and NPSCoordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experienceContinually work to identify, develop and share new uses for UiPathIdentify best practice artifacts that can be packaged into delivery kits and shared with partnersHelp drive customer references and case studiesThis is what you will bring to our team:3+ years of experience in project management & working for system integrators and/or global SI7+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organizationExcellent client-facing and internal communication skillsStrong working knowledge of Microsoft OfficeSuccessfully implemented at least three UiPath automation projectsHas exposure to coe setupPMP / PRINCE II certification a plusExperience using change management processes for dynamic professional services projectsExternal customer-facing management experience a plus (including partners)Strong knowledge of the healthcare domain, with a solid understanding of industry processesInternal customer relationship management experience (i.e. sales, pre-sales, advisory services)Experience managing multiple workstream, Agile Project Management & professional services SOW's in parallel a plusSelf-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoptionProven experience building strong internal and external relationshipsPrevious experience with working with Automation Anywhere, Blue Prism, Open Span is a plus