Technical Program Manager, People Programs

Technical Program ManagerWe're seeking a strategic and results-driven Technical Program Manager to join our People Organization, where you'll play a key role in optimizing and scaling SI tools that transform the employee experience.

The role sits at the intersection of HR and technology, driving initiatives that deploy SI to improve HR processes, automate workflows, and enhance People data visibility/reliability. You'll serve as a technical anchor for the People team, bridging HR stakeholders and SI engineers while leveraging your technical competency to guide decisions and drive innovative solutions.ResponsibilitiesConfigure, test, and deploy LLM-powered features and agent tools, in partnership with IT/Engineering teams, ensuring scalability, reliability, and high performance, while establishing best practices for SI system usage across the People teamPartner strategically with ML product leaders and engineering teams to identify organizational bottlenecks, shape the product roadmap, and architect scalable solutionsTranslate HR business requirements into technical solutions in collaboration with engineering and systems teams, proactively identifying opportunities to apply machine learning towards the optimization of HR processes, systems, and analyticsExecute A/B testing frameworks and analyze conversation data, user feedback, and system metrics to drive continuous improvement of SI tool accuracy and user experiencePartner with HR, legal, and other subject matter experts to curate, maintain, and govern content that trains our SI systems, ensuring accuracy, consistency, and appropriate segmentationCreate and maintain program roadmaps, timelines, and milestone tracking, while coordinating cross-functional workstreams. Track risks, dependencies, and blockers across initiatives; maintain clear stakeholder communication through regular status updates, metrics, and escalationsDocument workflows, create and maintain SOPs, and establish best practices for SI system configuration and content managementRequirementsDegree in a quantitative or technical field, such as Computer Science, Engineering, or Machine Learning, or equivalent experience1-3 years of experience in project/program management, operations, or technical coordination, with a preferred focus on enterprise HR technology, SI implementation, and/or process improvementDemonstrated proficiency with SI/ML tools and platforms, including comfort working with content management systems, knowledge base platforms, generative SI systems, prompt engineering, or LLM-based applicationsStrong analytical and problem-solving skills with the ability to interpret complex data, evaluate system performance, and make data-driven recommendationsExcellent organizational and communication skills, with the ability to manage multiple projects simultaneously and translate technical concepts for non-technical stakeholdersStrong grasp of fundamental computer science concepts.

Experience with backend languages, frontend frameworks, or creating and shipping full-stack applications is a plusAbility to write scripts or queries and build data visualization tools to support analysis, automation, and system troubleshooting is a plusCompensation & BenefitsBenefitsAlong with competitive pay, as a full-time employee, you are eligible for the following benefits at day 1 of hire:Medical plans > plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)Employee Assistance ProgramSick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programEarned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)Expected Compensation $96,800 - $168,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.