Technical Program ManagerLocation: Santa Clara, CAJob DescriptionAs the Technical Program Manager (TPM) in our Infrastructure-RESS IT PMO team, you will be responsible for leading IT infrastructure programs for office and lab projects: new build, expansion, retrofit, relocation, and de-commissioning. You will clarify and challenge objectives, develop roadmaps, assess the complexity and risks, unblock as needed, and partner with highly skilled technical resources to deliver quality solutions with agility and speed. In partnership with senior IT leaders, you will be responsible for global execution of your programs, ensuring consistency and timely execution in line with our PMO processes.
You are required to inspect and assess programs’ health; provide input for improvements needed or seek support in a timely manner for quick resolution.ResponsibilitiesLead multiple, concurrent, large and complex programs or projectsLead the planning, execution, and monitoring of Customer site IT infrastructureDevelop project plans along with agreed upon timelines, provide cost estimations, procure IT assets required for the infrastructure programs, guide implementation or deployment of IT assets on site, track timelines, ensure thorough UAT is conducted at the site and do spot tests as TPM, provide hyper care with all functional teams and resolve UAT issues, and ensure adherence to project objectivesWork with project owners to identify project scope, define success criteria, build and manage project budget, and outline resource requirementsIdentify & manage multi-functional dependenciesMain responsibilities include collaborating with the real estate and facilities leadership group within the region, coordinating with various IT teams such as network active, network passive, storage, compute, end-user support & A/V, procuring required IT assets for all functions and participating in the setup and management of labs and infrastructure at different sites across North AmericaCommunicate with stakeholders regularly to manage expectations and to provide project updates on scope, budget, and velocityInvolve project steering committee for guidance and key decisionsProvide quality status reports consistentlyInteract and collaborate with multi-functional teams and different org levelsQualificationsBachelor’s degree in computer science or other related technical subject area (or equivalent experience)12-15 years of IT experience. 10+ years of Technical Program Management experience in successfully leading IT Infrastructure programs in a fast paced, multi-faceted, enterprise environmentAbility to drive large transformation programs at scale & behave as an ownerCollaborate with internal teams, external vendors, and business partners to gather requirements, address concerns, and ensure alignment with project objectiveChampion effective communication and lead collaborator expectations throughout the project lifecycleAgile execution expertise a must. Use of Atlassian tools such as Jira and / or Jira Align is a mustProven track record of delivering solutions when needed, while navigating a fast-paced environment with frequent shift in priorities.Strong communication skills both written and verbal/presentations.
Ability to bridge from high-level objectives to project details and vice-versa. Ability to produce good Status Reports on a weekly and monthly basis. A good command over English language is a mustAbility to engage with IT & business leaders to unblock/advance projects as needed.
Strong stakeholder management skills are requiredWillingness to work with distributed team members across different time zonesAbility to work with AI tools such as: Co-pilot, Gemini, Chat GPT, Perplexity, Cursor, etc.