Specializing in customer technical issue resolution, the full-time Technical Product Support Specialist will deliver scalable support processes and product guidance while managing communications between customers and internal teams in a fully remote environment. Key responsibilities Develop and implement scalable support processes for customer technical issues Provide first and second-level technical support and product guidance to users Create and update product support documentation, including the Zignal Knowledge Base Required qualifications 2+ years of experience in a customer-facing product/technical support role for a SaaS product Familiarity with ticketing and support software such as JIRA or Zendesk Prior experience with an OSINT tool and agentic tools like Claude or N8N Exceptional written and verbal communication skills Strong time management skills and ability to thrive in a fast-paced environment