To support the Metalworking & Tools product support team, the part-time hourly Technical Product Support Specialist will assist customers by telephone in selecting the right products, providing post-sales support, and answering application and troubleshooting questions for a wide range of products in a remote work environment. Key responsibilities: Communicate with external and internal customers to provide technical product support and solutions Utilize multiple computer programs to document conversations and navigate product searches effectively Capture customer feedback and relay it to product teams to enhance product offerings Required qualifications: 5+ years of relevant job experience in the application, installation, maintenance, troubleshooting, and repair of hand/power tools and metalworking/welding equipment Proficiency in using computers and navigating multiple applications simultaneously Experience in construction work, welding, fabrication, or retail tool environments
Technical Product Support Specialist in workfromhome at Unknown Company
This position is listed as part time and able to be worked remotely.