Technical Product Manager - Microsoft Dynamics 365 Contact Center
Fully Remote
Contract
Candidate must be in Canada or USA
Top 2 Skills
- Microsoft Dynamics 365 Contact Center/Omnichannel
- Power Platform (Power Automate, Power BI)
- Expert in using Power Automate flows to push/fetch/sync data – e.g., knowledge base integration between CDW’s Contact Center and ServiceNow
- Expert in Power BI, able to build/modify/deploy custom BI reports
Key Needs
- Manage the roadmap and prioritization of enhancement backlog.
- Collaborate with stakeholders in diverse functional areas within the organization.
- Actively work with 3rd party, internal IT support, and technical teams to resolve bugs and issues.
- Lead technical design sessions and own the implementation of D365 Contact Center solutions.
- Provide technical oversight on key components such as:
- D365 Contact Center
- D365 Customer Service Case Management
- Unified Routing, Workstreams
- Channel configuration and custom channel integration (voice, chat, social, email)
- Fabric and Power BI (semantic data modeling, creating/building custom dashboards/views)
- Knowledge of core D365 CE architecture and Dataverse is a plus.
- Microsoft Copilot Studio and Virtual Agents is a plus.
- Knowledge and understanding and experience with Azure Communication Services is a plus.
- Collaborate with Solution Architects to design integrations with backend systems and external services.
- Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
- Review code and ensure alignment with best practices and enterprise standards.
- Troubleshoot complex technical issues and provide proactive resolutions.
- Contribute to DevOps processes including CI/CD pipelines and ALM best practices.
Email your resume to
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at YDC Pro by 2x
#J-18808-Ljbffr