Technical Operator, TechOps TechnicianAs a Technical Operator, TechOps Technician, you will be the heartbeat of our warehouse technology. Unlike traditional desk-bound IT roles, you will be active on the warehouse floor, ensuring our physical hardware, robotics, and logistics systems run without a hitch.Reporting directly to the Operations Manager, your main mission is to minimize downtime and keep our shipping, receiving, and inventory pipelines moving at maximum efficiency.
Compensation: $19/hour during 90 day probation period, $20/hour after successful probationary completion. Hours: Full Time 40hr/week with rotating weekends offKey ResponsibilitiesRobotics, Automation & Calibration: Perform rapid troubleshooting, physical alignment, and routine maintenance on automated machinery and robotics. Responsible for the ongoing calibration and upkeep of Qboids (dimensioning/weighing systems).Device & Workstation Care: Deploy, configure, and repair warehouse workstations, rugged tablets, Honeywell wearables.Industrial Printer Maintenance: Keep our packing slips and labels moving by maintaining, cleaning, and replacing parts on industrial thermal Zebra printers.CCTV & Security Systems: Support and maintain the physical functionality of on-site CCTV cameras and security surveillance hardware, including basic camera positioning, physical connectivity, and coordinate with vendors or remote teams for software/feed issues."Smart Hands" Network Support: Assist remote SysOps (System Administrators) with physical network infrastructure (switches, cabling, mounting Access Points, and checking rack hardware).Operational Readiness: Manage local IT inventory, ensuring plenty of pre-configured backup scanners, printers, and workstations are ready for immediate "hot-swaps" on the floor.Qualifications & SkillsExperience: 2+ years of hands-on IT support, desktop support, or field technician experience—ideally within a fast-paced warehouse, fulfillment, or manufacturing environment.Automation & Calibration: Experience maintaining automation equipment/robotics and calibrating high-precision scale and dimensioning systems.Hardware & Systems Savvy: Strong familiarity with rugged mobile devices, thermal printers, physical workstation setups, and the deployment/configuration of CCTV hardware.Basic Networking: Solid understanding of physical network cabling (Cat6), patch panels, and Wi-Fi connectivity troubleshooting.The "Ops" Mindset: A strong sense of urgency. You understand that a broken printer or offline workstation isn't just a ticket—it's a bottleneck in our supply chain.Communication: Ability to explain technical fixes clearly to floor workers, while collaborating smoothly with our remote SysOps engineers.Physical, Legal & Scheduling RequirementsDrug-Free Workplace: Must be able to pass a pre-employment drug screening and consent to random drug testing in compliance with our safety policies.Ability to stand, walk, bend, and climb ladders across a large warehouse floor for the duration of a shift.Ability to safely lift and move equipment weighing up to 50 lbs.Flexibility to work shifts aligning with warehouse operating hours (including occasional weekend or overtime support during peak seasons).Perks & BenefitsCompetitive hourly wage with room for growth.Comprehensive benefits package: Health, Dental, and Vision Insurance.401(k) retirement plan.Opportunities for professional training and internal advancement.A supportive, collaborative, and energetic team culture.About UsGritR Sports & Outdoors is an equal opportunity employer. We encourage individuals from all backgrounds to apply.