Technical Operations SupervisorAt Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Technical Operations Supervisor who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Technical Operations Supervisor will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.This role is responsible for monitoring and maintaining the technical elements for all projects for the Entertainment Division.Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and ResponsibilitiesProvide leadership to onsite Technical Operations Team across the campus by understanding, supporting, and enforcing policies, procedures, and management decisionsOversee the installation and operation of all technical aspects supporting live production shows, special events, concerts, and contracted actsSupport the team by overseeing hiring and being a responsive and positive leader in all aspects of daily operationsMaintain inventory control of Dollywood equipment and supplies for all Entertainment venuesEnsure cleanliness and organization standards by maintaining cleaning procedures across all assigned venuesImplementation and planning for Warehouse clean out along with a quarterly assessment of items/spaceDevelop, support, initiate and/or provide training for a variety of equipment and operations including, but not limited to: lighting consoles, audio consoles, projectors, computer/control systems, follow spots, rigging, counterweight systems, fog/haze/snow machines, etc.Oversee routine maintenance and inspection procedures and perform regular audits to ensure all standards are being met or exceededProvide technical expertise in both hands-on and supervisory situations, which ensures a high-quality entertainment experience for Park Guests and team operational/procedural cohesionProvide planning, development, coordination, and implementation assistance and support as directed for all new or existing shows and activationsInitiate and/or provide training and awareness of Safety procedures and policiesEnsure safety compliance across all facets and locations of Technical Operations by completing regular audits of paperwork, training, operations, and Immediately report, correct, and re-train as needed Serve as a point of contact to vendors as neededSupervise departmental purchasing for technical support/equipment and departmental capital expenditures in conjunction with Technical Operations Specialist and Entertainment ManagerRepresent Entertainment as PIC and Safety TrainerSet the standards for a culture of excellence and teamwork by defining clear goals, proper planning, ensuring follow-through and accountabilityEnsure efficiency of operation and excellence in execution across all teams through continued improvement of training, procedures, and operationsEducation and Experience RequiredMinimum 18 years of ageAdvanced education from a college or Certificate from a Technical school in a related fieldA minimum of 5 years' experience required, which demonstrates the successful execution of similar duties and responsibilities in a live show environmentExcellent computer Experienced in the use of Microsoft Office programs and have some level of competence in the use of CAD softwareExcellent working knowledge of theatrical equipment at all levels of complexity, including installation and operationPrevious experience operating, programming, and troubleshooting technical equipmentMust successfully complete a background check including motor vehicle and pre-employment drugAbility to safely operate company vehicles according to company policy.
Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving recordOffers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record checkKnowledge, Skills, and AbilitiesAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust have professional appearance with good personal hygieneMust be productive in a fast-paced environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust be able to communicate effectively using approved communication methodsAble to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goalsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesAble to add, subtract, multiply and divide with accuracyAble to tolerate various temperatures while working indoors and outdoorsAble to meet the physical demands of the jobAble to sit, stand, walk, kneel, crawl, bend, reach, twist and move aboutAble to lift and carry up to 50 lbs.Climbing, able to work comfortably at heights up to 50 ft.Reaching high and lowMust have manual dexterity to complete all job dutiesSeeing near and far with good depth perception and correct color visionAbility to tolerate show levels of sound in a theater environmentAbility to accommodate changes in schedules and assignments and relay changes to crews easily andAbility to operate, program, and troubleshoot technicalHigh level of knowledge of electricity and network systemsAbility to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, ladders, etc.Reading, writing, and math skills necessary to:Label consoles, dimmers, cables, etc.Read meters and console monitorDiagram signal flow charts, lighting plots, patch sheets, for reference andUnderstand related schematics, diagrams, blueprints, and manufacturerAble to tolerate and have knowledge of commercial chemicals, e., cleaning solvents, adhesives, paints, lubricants, fog and hazer fluidsAbility to initiate inventory lists, bi-weekly maintenance logs, and monthly safety reports of related equipmentAbility and mobility to work on a variety of surfaces, i.e., carpet, wood, steel, and concrete while being able to bend, stoop, kneel, climb, lay, lift and carryPhysical Requirements | Environmental ConditionsLifting and Carrying : Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe liftingMobility : Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hoursRepetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions : This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heatCognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods