Technical Operations SpecialistInteractive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Greenwich, CT.
To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.This is a hybrid role (4 days in office /1 days remote).Responsibilities within IBKR include:Monitoring the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system.Analyzing, troubleshooting, escalating, and resolving brokerage system operational issues.Participating in post-incident review in collaboration with software development, customer service, and infrastructure teams.Providing internal 2nd-level technical support to various teams.Monitoring batch scheduled jobs while troubleshooting and escalating any delays or failures.Analyzing existing business workflows and participating in developing new process monitoring tools.Acting as the primary escalation point for all brokerage system technical issues.Investigating and triaging real-time trade issues with internal and external parties.Required skills include:Strong communication skills, and fluency in English.A bachelor's in a financial or a technical discipline.A working knowledge of general computing and networking concepts.Experience working with Linux operating systems.The ability to analyze and solve problems promptly and accurately in a fast-paced environment.Ability to work weekends and day/night shifts.Preferred skills include:Knowledge of the securities and commodities markets.Prior experience in retail or institutional trade support.Previous experience with scripting languages (e.g., Shell, Perl, Python).Desire to explore and learn new concepts, systems, and technologies.To be successful in this position, you will have:A strong desire to expand your financial and technical knowledge base.Self-motivated and able to handle tasks with minimal supervision.Superb analytical and problem-solving skills.Excellent collaboration and communication skills.Outstanding time management skills.This role's anticipated base salary range is USD 65,000 to USD 75,000 annually based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement, and much more.Company Benefits & PerksCompetitive salary, annual performance-based bonus, and stock grant.Retirement plan 401(k) with competitive company match.Excellent health and wellness benefits, including medical, dental, and vision benefits.
Company paid medical healthcare premium.Wellness screenings and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP).Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack.Corporate events including team outings, dinners, volunteer activities, and company sports teams.Education reimbursement and learning opportunities.
Technical Operations - Specialist in chicago at Unknown Company
This position is listed as full time and able to be worked remotely.