Technical Operations Manager

To support a rapidly growing Medicare distribution platform, the full-time Technical Operations Manager will oversee IT, security, DevOps, and infrastructure operations to ensure a reliable, compliant, and secure AWS-native environment while leveraging AI to optimize processes. Key responsibilities Manage and enhance the reliability, scalability, and cost-efficiency of AWS infrastructure while driving CI/CD maturity and observability practices Lead information security initiatives, ensuring compliance with HIPAA and SOC 2 standards, and manage security training and policies across the organization Build and lead a high-leverage team, collaborating with engineering and product teams on shared infrastructure needs and representing technical operations to stakeholders Required qualifications 5+ years in technical operations, DevOps, or security leadership roles, with at least 2 years of experience managing teams or cross-functional initiatives Deep hands-on experience with AWS services, including IAM, networking, and serverless technologies Direct experience with security compliance frameworks such as SOC 2 and HIPAA, including participation in audits Strong skills in infrastructure-as-code and CI/CD practices Experience in regulated environments, such as healthcare or fintech, is preferred