Technical Operations Dispatch, Self-Driving

Dispatch Team MemberWe are looking for a highly motivated, passionate and organized individual to join Dispatch, which is part of the Technical Operations Team and responsible for providing 24/7 support for the Tesla AI Team. This role has a significant impact on reaching our goal of Full Self-Driving by assisting Data Collection & Development teams by coordinating tests (including dev tests and A/B comparisons), compiling & communicating results, managing software rollouts to the global test vehicle fleet, troubleshooting issues and tracking them for resolution.This opportunity will require the ability to work the Afternoon shift from Thursday-Monday. This combination of shift and schedule pays 15% in addition to the hourly base pay for the role.ResponsibilitiesBe part of the on-call schedule that guarantees 24/7 coverage for the test team and rapidly respond to incidents & emergencies, including structured shift handoffs across regions and time zonesAssist in resolving issues related to vehicles, software installs/downloads, data upload, tooling outages, facilities and logistics or escalate to other stakeholders as neededIntake, triage and coordinate test requests from development team(s) for data collection, dev tests, and A/B comparisons, ensuring high data quality, rapid turnaround times and excellent reportingMonitor, oversee, and dispatch test operators to execute test requests across regions and time zones; track completion and operator feedback through to closeClosely collaborate with the rest of the software organization to coordinate vehicle-level validation for software and hardware, including fleet software rollouts and allocation changes by platform, vehicle type, and regionCoordinate & execute product demonstrations for internal & external stakeholdersProactively identify operational bottlenecks and drive improvements with a metrics & data-driven approachClosely collaborate with cross-functional teams to drive required tooling requests to implementation or create automations yourself (scripts, dashboards, and workflow improvements)Requirements2+ years of experience in autonomous vehicle testing and validation, technical/fleet operations, or equivalent industryBachelor's Degree in Computer Science, Engineering, Physics, Math, or equivalent demonstrated skills, or equivalent experienceEnergetic about taking on hard problems and ability to thrive in a constantly changing environmentExcellent work ethic, communication, attention to detail and collaboration skillsFirefighter mentality, proactively identify issues and drive them effectively to resolutionExperience with complex data analysis, visualization and presentation for data driven decisionsExperience with Python, Grafana, and version control systems (Git) preferredCompensation & BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Medical plans > plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)Employee Assistance ProgramSick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation $80,000 - $144,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.