Technical Operations Assistant Area Team Lead - [YR] Theatrical Lighting - Dollywood Theme Park - Full Time Year Round

Technical Operations Assistant Area Team LeadAt Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Technical Operations Assistant Area Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Technical Operations Assistant Area Team Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.This role exists to provide the Entertainment Department with quality overall stage technical support and leadership for various shows in order to provide Park Guests with a high-quality entertainment experience matching the expected level of the Dollywood brand.

This role has area/zonal responsibilities for technology solutions.Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and ResponsibilitiesBe knowledgeable of multiple locations and the technical requirements related to each show experience, including but not limited to audio, lighting, video and specialty show technologySet up, troubleshoot, diagnose, and repair entertainment lighting control systems, static lighting fixtures, moving head fixtures, professional sound systems, video projection systems, DMX infrastructure and network infrastructureProvide and/or coordinate training on a variety of equipment, including but not limited to follow spots, lighting consoles, projectors, sound consoles, tools, and aerial liftsServe as Authorized Safety Trainers by providing and/or coordinating training and enforcing awareness of safety procedures and policiesTroubleshoot and diagnose common line voltage problems and coordinate repairs with Maintenance teams as neededBe knowledgeable of assigned show/experience related content and operational tracksPerform technical installation and operational duties associated with live production shows, special events, concerts, contract acts, and museum activations as assignedMaintain inventory control of Dollywood Parks and Resorts equipment and supplies at assigned venues and locationsProvide effective leadership to diverse technical teams of varying sizes and skill sets across multiple venues and locationsPerform and log routine maintenance and upkeep of technical related equipment, components and Entertainment facilitiesAssist with technical set up of shows and experiences including software and control systems programming and participate in all work calls for assigned venues and locationsCapture and maintain large amounts of technical data including but not limited to track sheets, patch sheets, set build plans, console backup files and show contentProvide support to operational technicians working in assigned venues and locationsSuggest technical solutions for problems as they arise and recommend improvements for existing operationsDrive company vehicles (cars, vans, non-commercial trucks) to transport personnel, equipment, supplies, and setsEnsure timelines are met through direct team leadership and hands on assistanceFill in for audio/lighting/general technicians and stage managers when needed as scheduledManagement reserves the right to change and/or add to these duties at any timeEducation and Experience RequiredMinimum 18 years of ageHigh School diploma or equivalent requiredExperience with industry specific software such as VectorWorks, QLab, QSys preferredExperience with Hog 4 lighting consoles preferredExperience with Yamaha DM7 and Behringer Wing audio consoles preferredDante Level 2 Certified4 years' backstage experience with school, community or professional theaters is requiredCarpentry and electrical skills preferredMust be able to operate a computer and be knowledgeable of the Microsoft SuiteMust be able to operate audio, lighting, and video control systems, consoles and equipment in a safe mannerETCP certification in theater rigging and electrical preferred, but not requiredAbility to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record.Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record checkKnowledge, Skills, and AbilitiesAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust have professional appearance with good personal hygieneMust be able to communicate effectively with Guests and Hosts using approved communication methodsAble to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goalsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesAble to add, subtract, multiply and divide with accuracyAble to use hand and power tools safely, to include but not limited to volt meters, soldering irons, drills, impact driver, saws, screw guns, Genie, scissor lifts, and laddersAble to analyze information and effectively communicate with others verbally and in written formAble to accommodate changes in schedules and assignments and relay changes to crews easily and effectivelyAble to operate, program, and troubleshoot technical equipmentMust have reading, writing, and math skills necessary to label consoles/dimmers/cables, read meters and console monitor information, diagram signal flow charts/lighting plots/patch sheets for reference and archives, understand related schematics/diagrams/blueprints/manufacturer manualsAble to tolerate, handle, and have knowledge of commercial chemicals including cleaning solvents, adhesives, paints, lubricants, fog/snow/hazer fluidsMust be able to sweep and mop floors to keep areas clean for safety purposesMust be able to learn new hardware, software, and processes in a timely mannerAble to provide effective problem solving in stressful situationsPhysical Requirements | Environmental ConditionsLifting and Carrying : Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe liftingMobility : Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hoursRepetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions : This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heatCognitive and Sensory Requirements : This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methodsMust have manual dexterity necessary to complete all job dutiesAble to sit and/or stand for long/short periodsThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.