Technical Lead

Role-Onsite Technical Lead (OmniStore POS)

Location-Remote

Contract

Role Overview

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Key Responsibilities

• Own day-to-day operations and support of Omnistore POS application

• Drive incident triage, troubleshooting, impact assessment, escalation, and restoration of services

• Troubleshoot issue related to OmniStore POS front end and back-end integrations, API performance, Kubernetes PODs, Linux VM hosted on Azure and data flow.

• Partner with business leaders to analyze workflows, identify inefficiencies, and implement process improvements that reduced incident resolution times and enhanced service-level performance.

• Lead the deployment & maintenance of the application on Azure cloud and on premises.

• Closely monitor application related jobs, processes, performance and database using available tools i.e. Dynatrace, SCCM, SSMS and MS Azure monitoring dashboards.

• Ensure incidents are handled according to agreed SLAs, priorities, and escalation procedures

• Coordinate with engineering, infrastructure and other vendor partner teams

• Provide clear and timely customer/stakeholder communications during critical incidents

• Ensure appropriate workarounds are identified and documented when permanent resolution requires additional investigation

• Maintain accurate incident documentation and ensure proper closure with supporting resolution details.

• Drive problem records through RCA, corrective actions, defect resolution, and closure

• Identify recurring incident patterns and recommend permanent fixes to improve application stability

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Required Skillsets

• Minimum 10 years of IT experience in application implementation and support with at least 3 years of experience as Technica Lead

• Minimum 3+ years of experience in Omnistore POS application

• Experience in Microsoft Azure, MSSQL, Postgres SQL, Java, Kubernetes

• Change/Release Management: Experience in POS application enhancement, rollout and support

• SLA Management / Escalation Management

• Stakeholder & Customer Management

• Strong troubleshooting and analytical skills

• Excellent verbal and written communication

• Experience coordinating onsite/offshore support teams

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Preferred Industry Experience

• Retail POS/Stores domain knowledge

• End to end Application development

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