Kaleidoscope Innovation, Inc. is seeking a Technical Lead to design and develop the NICE CXone architecture for both voice and digital channels. This role involves leading the design of call flows, ensuring system scalability and compliance, and providing consulting for cloud migration and CX transformation.
The ideal candidate will have extensive experience with telephony integrations, performance optimization, and a strong understanding of AI and analytics enhancements. If you are passionate about delivering best practices for code quality and maintainability, we want to hear from you.
#J-18808-LjbffrTechnical Lead - CX/IVR Architecture & Automation in san diego at Unknown Company
This position is listed as full time and onsite.