Supporting the Customer Support organization in a fully remote capacity, the Technical Knowledge Enablement Specialist will create and maintain technical knowledge articles, troubleshooting guides, and training materials to enhance case handling quality and resolution efficiency. Key responsibilities Create knowledge articles, troubleshooting guides, and training materials to support effective issue resolution Partner with Application Support SMEs to document product-specific troubleshooting steps and known issue patterns Analyze support cases and trends to identify knowledge gaps and prioritize content updates Required qualifications Bachelor's degree in Technical Writing, Communications, Information Systems, or a related field, or equivalent experience 2+ years of experience in technical writing, support enablement, or a related role Strong ability to translate technical information into clear and actionable support content Familiarity with technical documentation formats and knowledge management systems Experience with KCS, ITIL, or related certifications is preferred