Technical Implementation Manager Vice President

Own the moments that matter most in payments—complex client integrations, high-visibility launches, and the relationships that keep strategic merchants thriving.In this senior individual contributor role, you’ll bring deep platform expertise and a client-first mindset to help deliver seamless onboarding and long-term retention.If you enjoy solving complex technical problems, leading calm and confident conversations under pressure, and partnering across teams to drive outcomes, this role offers meaningful impact and visibility.

As a Technical Implementations Vice President within Client Onboarding & Service, you will serve as a subject matter expert on the Stratus or Tandem payment platform and guide complex client integrations from certification through go-live. You’ll work directly with a portfolio of strategic, high-revenue merchants and collaborate closely with internal partners to deliver a streamlined experience and high client satisfaction. You’ll join a newly formed team where processes and measures are evolving—bringing structure, clear communication, and a focus on outcomes to help shape how we support top-tier clients.

Job responsibilities

• Lead end-to-end client integration certification and testing activities for your assigned portfolio
• Advise clients on technical integration approaches, requirements, and readiness milestones
• Translate complex client requirements into clear plans, actions, and follow-ups across stakeholders
• Coordinate with internal partners to resolve technical issues and unblock progress quickly
• Track risks, issues, and dependencies, and communicate status with clarity and accuracy
• Manage multiple high-priority workstreams with prompt turnaround times and strong attention to detail
• Maintain strong client relationships through proactive engagement and reliable delivery
• Facilitate discussions with senior client and internal stakeholders, including de-escalation when needed
• Support scheduled go-live activities, including occasional work outside standard business hours
• Assist clients after hours during go-live-related emergencies tied to certification and testing
• Contribute to special projects and help evolve team workflows, measures, and operating practices

Required qualifications, capabilities, and skills

• 5+ years of experience in the payments industry
• Expertise in the Stratus or Tandem payment platform
• Experience leading client certification processes and/or complex client integration projects and ability to understand and document complex technical requirements and specifications
• Strong understanding of payment network connectivity and related protocols
• Demonstrated ability to take ownership and drive issues to resolution and ability to manage escalations with urgency, empathy, and composure
• Strong technical consulting, troubleshooting, and analytical problem-solving skills
• Strong written and verbal communication skills, with professional presence in client-facing settings and proven ability to collaborate effectively with cross-functional partners and senior stakeholders

Preferred qualifications, capabilities, and skills

• Gateway platform knowledge in addition to Stratus or Tandem
• Experience with EMV certification (or demonstrated ability to learn it quickly)
• Experience certifying on core transaction processing and gateway platforms (e.g., Stratus, Tandem, Orbital Gateway)
• Formal project management training or practical application of project management concepts and project Management Professional (PMP) certification
• Advanced understanding of networking and connectivity protocols
• Proficiency with Microsoft Visio, PowerPoint, and Excel
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives