To support a remote technical support team, the contract Technical Helpdesk & Network Support Agent II will troubleshoot escalated hardware and software issues, manage user accounts, and document technical solutions while working Friday to Monday from 8:00 AM to 6:30 PM ET. Key responsibilities Troubleshoot escalated hardware, software, Windows, and connectivity issues Support Microsoft 365, workstations, servers, networking, and remote access Handle user accounts, onboarding/offboarding, permissions, and access management Required qualifications 2-5 years of service desk/help desk or technical support experience Experience supporting Windows, Microsoft 365, workstations, servers, and networking Preferred previous Managed Services/MSP experience CompTIA Network+ or Microsoft 365 Endpoint Administrator certification preferred Must be a US Citizen or Green Card Holder
Technical Helpdesk Support Agent in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.