Technical Engineer (Amazon Connect and CloudWatch)

Overview

Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources.

We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.

Requirements

• 5+ years of experience in software development or cloud/DevOps engineering.
• Advanced AWS experience, including IAM, VPC, networking basics .
• Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).
• Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).
• Familiarity with incident/problem management , observability, and automation scripting.
• Experience with Terraform/CloudFormation for monitoring infrastructure.
• Advanced spoken and written English.

Responsibilities

• Amazon Connect & Telephony – Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer .
• Configure telephony/VoIP integrations, including SIP, routing, and call handling.
• Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs .
• Cloud Monitoring & Observability – Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces .
• Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.
• Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell .
• Implement monitoring infrastructure as code using Terraform or CloudFormation .
• Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.
• Analytics & Reporting – Export data for BI tools to improve decision-making and performance insights.

This poisition is for LATAM-based applicants .