Responsibilities
As the Manager of Technical Delivery at a fast‑growing business, you’ll have the opportunity to shape the growth of the Customer Success department. You will:
- Lead a team of Solutions Architects and Deployment Engineers responsible for all technical aspects of Company product deliveries, ensuring that customers have the best possible experience.
- Lead technical scoping support to the Sales Department, ensuring that their sales opportunities are set up for success from the earliest stages.
- Lead career development for your team members through one‑on‑one coaching, setting development goals, and providing clear, honest performance feedback.
- Help shape Company product strategy and roadmap by understanding customers’ missions, and representing their interests in internal development processes.
- Foster cross‑departmental relationships with the engineering department, ensuring product development stays aligned with customer needs and facilitating knowledge transfer across teams.
- Manage development efforts to improve Company internal delivery and deployment tooling.
- Help continue to grow by managing the technical interview process for Customer Success, ensuring the process is rigorous, fair, and focused.
What you need to be successful
- 3+ years Experience as a technical manager, including technical portfolio management
- 4+ years Experience as a solutions architect, systems engineer, and/or systems administrator
- B.S. or higher degree in Computer Science, Engineering, or a related field
- Prior work experience managing technical personnel resources across a large number of concurrent projects.
- Prior work experience leading development of software or technical infrastructure projects.
- Familiarity with diverse technical topics, including:
- Python and bash scripting
- Data storage technologies / database design
- Cloud DevOps and Cloud services (for example: Ansible, Terraform, CloudFormation; AWS, GCP, Azure, etc.)
- Designing system architecture
- Linux system administration
- Understanding of security engineering / firewalls
- Bonus if you have:
- Software languages such as Java
- Query languages
- Machine learning
- Experience supporting Fed/Civ customers (i.e. DHS, DoS, DoJ, etc.)
- U.S. Citizenship is required, TS/SCI clearance preferred
Benefits
- You are evaluated on the quality of your work, not on how much time you spend in the office.
- A family‑friendly environment that emphasizes work‑life balance.
- Flexible working hours; hybrid.
- Unlimited vacation time.
- Three Wellness Weeks and Federal holidays off.
- Generous paid parental leave policy.
- Competitive compensation, including stock options.
- Top‑quality medical insurance.
- 401(k) with generous matching contributions.
- Dental, vision, and FSA.