- Serve as the primary coordination point between business stakeholders and the software development team for assigned initiatives, enhancements, defects, and support-related development work
- Manage and govern the intake of technical requests across Monday.com, Freshservice, and other approved channels
- Review incoming requests to clarify the business problem, desired outcome, priority, acceptance criteria, dependencies, and stakeholder decisions
- Translate business needs into actionable technical work
- Maintain a consolidated view of open development work, including website initiatives, operational projects, defects, enhancements, dependencies, and engineering-support tickets
- Gatekeep work entering the development queue and prevent incomplete, duplicative, unapproved, or poorly defined requests from disrupting priorities
- Establish priorities with business and technology leaders
- Coordinate work through discovery, design, development, testing, release, and closure
- Lead or facilitate standups, refinement sessions, planning discussions, delivery reviews, retrospectives, and stakeholder status meetings
- Identify and drive resolution of blockers, stalled decisions, dependencies, scope changes, and resource conflicts
- Coordinate Freshservice-originated development work and ensure tickets are tracked, communicated, and closed
- Protect the development team from unnecessary interruptions and context switching
- Ensure Monday.com boards and workflow tools accurately reflect status, ownership, priority, risks, dependencies, and next actions
- Provide progress, risk, decision, delivery, and priority updates to leadership and stakeholders
- Coordinate with UX, QA, marketing, infrastructure, support, vendors, and other teams
- Help establish delivery standards for readiness, acceptance criteria, testing, release readiness, documentation, and post-release validation
- Support adoption of Kanban, continuous delivery, work-in-progress limits, cycle-time measurement, and flow-based delivery practices
- Continuously improve technical work intake, prioritization, delivery, communication, and measurement
Requirements
- 3–5 years of experience in technical project management, delivery management, program management, business analysis, product operations, or a similar role supporting software development teams
- Experience bridging business stakeholders and technical teams when requirements are incomplete or priorities compete
- Understanding of the software development lifecycle and ability to follow technical discussions and identify misaligned requirements, dependencies, or solutions
- Strong discipline managing backlogs, priorities, dependencies, risks, decisions, milestones, and stakeholder communication
- Experience maintaining Monday.com, Jira, Azure DevOps, Freshservice, or similar systems
- Ability to distinguish operational support issues, defects, enhancements, projects, and product or architectural decisions and route them appropriately
- Ability to turn loosely defined requests into clear, actionable work
- Confidence facilitating conversations with executives, business leaders, engineers, designers, support teams, and external partners
- Clear and direct communication skills
- Ability to push back constructively when work is not ready, priorities are unclear, scope expands, or new requests disrupt committed work
- Ownership of follow-through on stalled decisions, blockers, and missed commitments
- Ability to bring structure to developing intake, prioritization, development, testing, and release-management practices
- Collaborative, practical, organized, low-ego approach with a bias toward helping the broader team succeed
- Experience coordinating websites, e-commerce, customer-facing digital, or multi-brand development work is helpful but not mandatory
- Experience with Freshservice or ServiceNow is helpful but not mandatory
- Experience designing or improving intake, prioritization, backlog, release-management, or demand-management processes is helpful but not mandatory
- Experience supporting a transition from sprint-based Agile to Kanban or continuous delivery is helpful but not mandatory
- Experience with cycle time, throughput, aging work in progress, cumulative flow, or other delivery-performance metrics is helpful but not mandatory
- Background in business analysis, software development, UX, QA, IT operations, or technical support is helpful but not mandatory
- Experience in storage, real estate technology, retail, e-commerce, or multi-location operating environments is helpful but not mandatory
- PMP, PMI-ACP, PSM, CSM, or Kanban-related credentials are helpful but not required
Core Competencies
Demonstrates expertise in technical project management and delivery management, with a strong focus on stakeholder communication, backlog management, and the software development lifecycle. Proficient in translating business needs into actionable technical work while ensuring effective prioritization and coordination across teams.
Highest-signal resume keywords
- Technical Project Management
- Stakeholder Communication
- Backlog Management
- Software Development Lifecycle
- Monday.com Management
ATS Optimization Keywords
Hard Skills
- Technical Project Management
- Backlog Management
- Requirements Analysis
- Agile Methodologies
- Kanban Practices
- Delivery Management
- Risk Management
- Dependency Management
- Acceptance Criteria Definition
- Release Management
Soft Skills
- Clear Communication
- Collaboration
- Organizational Skills
- Facilitation Skills
- Problem-Solving
Certifications & Qualifications
- PMP
- PMI-ACP
- PSM
- CSM
Industry Keywords
- Software Development
- E-commerce
- Digital Development
- Business Analysis
- IT Operations
Tools & Technologies
- Monday.com
- Freshservice
- Jira
- Azure DevOps
- ServiceNow