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Technical Delivery Manager

hartford, ct • Posted 2 weeks ago

Hybrid Full Time Professional Services

Role Overview

We are seeking an experienced Technical Project Manager to lead offshore delivery and operational governance for a largescale enterprise cloud infrastructure and application support environment The role will be responsible for managing complex hybrid ecosystems spanning CloudOps Infrastructure Database Operations DevSecOps Command centre and Application Support teams supporting business critical Insurance platforms The candidate should possess strong technical acumen operational leadership stakeholder management service governance and transition experience The environment includes Azure cloud onprem infrastructure mission critical insurance applications observability platforms ITSM processes and 24x7 support operations Relevant enterprise capabilities include CloudOps DBA operations and Command centre functions supporting monitoring incident management and operational continuity.

Key Responsibilities

Program Project Leadership.
Drive end-to-end delivery of cloud infrastructure and application support programs.
Manage multiple workstreams including CloudOps Infra Operations Database Services DevSecOps SRE and Command Center.
Develop project plans transition roadmaps milestones dependencies and risk mitigation strategies.
Ensure successful execution of transition onboarding knowledge acquisition reverse shadow and golive activities.
Lead governance reviews steering committee meetings and executive reporting.
Cloud Infrastructure Management.
Oversee enterprise scale Azure and hybrid infrastructure operations.
Coordinate cloud modernization migration automation HADR resiliency and observability initiatives.
Drive operational improvements through Infrastructure as Code automation and process standardization.
Ensure infrastructure availability performance security compliance and capacity management.
Infra and application Operations.
Manage support and operational readiness for insurance domain applications.
Coordinate L1 L2 and L3 support teams for business critical platforms.
Ensure adherence to SLA OLA regulatory and compliance requirements.
Drive root cause analysis problem management and operational excellence.
Command Centre Service Management.
Lead 24x7 Command Centre operations monitoring services and incident governance.
Oversee Major Incident Management MIM Problem Management Change Management and Service Reviews.
Manage operational dashboards management escalation matrices and service reporting.
Drive continuous improvement initiatives focused on reducing operational risk and improving service stability.
Ensure effective collaboration across support towers and stakeholder groups.
Command centre responsibilities commonly include monitoring incident triage management and escalation for operational continuity.
Manage large offshore teams across multiple technology towers.
Drive resource planning onboarding skill development succession planning and team utilization.
Establish governance processes shift operations service readiness and operational controls.
Work closely with customer stakeholders’ onsite team’s vendors and third-party partners.
Governance Stakeholder Management.
Interface with executive leadership customer IT leadership application owners and business stakeholders.
Present operational health risks mitigation plans and transformation opportunities.
Manage project financials resource forecasts budgets and utilization metrics.
Ensure compliance with audit security and regulatory requirements.

Other Details

Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits And Perks

Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

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