- Provide top-tier technical support to customers, ensuring high satisfaction and resolution.
- Manage a high volume of cases, meeting key metrics like first contact resolution and timely case closure.
Skills and Experience:
- Bachelor's degree or equivalent, with experience in phone and email support.
- Strong written and verbal communication, plus experience with Salesforce and SaaS.
- Remote role with flexibility to align with Asia Pacific time zones.
- Enjoy a culture of collaboration, ingenuity, and work/life balance.
Compensation and Benefits:
- Salary range $58,000 - $67,000 annually.
- Comprehensive benefits including medical, dental, vision, and insurance, with 100% employee premium coverage.
Medrio
Medrio provides software tools for clinical researchers to accelerate medical discovery. They are a growing company focused on customer success and employee well-being, with a collaborative culture and a commitment to work/life balance.
#J-18808-LjbffrTechnical Customer Support Representative (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $39,780–$61,550
For context, most customer service representatives earn between $39,780–$61,550 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.