Working remotely in a full-time capacity, the Technical Customer Support Agent I will serve as the primary point of contact for customers through chat, email, and phone, guiding them through their inquiries and order processes while collaborating with internal production teams to ensure accuracy and quality. Key responsibilities Review customer drawings and specifications to recommend materials and processes Generate accurate pricing and quotes while maintaining proactive communication with customers Provide real-time technical guidance and document customer interactions within internal systems Required qualifications Minimum 1 year of experience in a manufacturing or fabrication environment Ability to read and interpret technical drawings and specifications Comfortable providing live customer support via phone in a fast-paced environment Proficient in using computer systems and learning proprietary software Ability to work independently in a remote environment with minimal supervision
Technical Customer Support Agent in workfromhome at Unknown Company
- Typical pay
- $39,520–$59,000
For context, most customer service representatives earn between $39,520–$59,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.