Technical Customer Success Manager (TCSM)

Technical Customer Success ManagerBrowserbase is the platform that enables AI to access the web. We manage headless browser infrastructure for automations that interact with websites, fill out forms, and replicate user actions.Browserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of Browserbase.You'll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.At Browserbase, we're deeply customer-obsessed. This role is about leading with empathy, building real, long-term partnerships, and helping our customers succeed in meaningful ways.Key ResponsibilitiesOwn the post-sale lifecycle from onboarding through renewal and expansionRead code, understand architectures, and debug issues alongside our customersContinuously improve customer workflows to ensure they're getting real, measurable value from BrowserbaseBuild long-term relationships with technical stakeholders (engineers, product leaders, founders)Partner with Product and Engineering to communicate customer needs and feedbackDrive product adoption and identify expansion opportunitiesProactively identify at-risk accounts and build recovery plansOwn renewal outcomes end-to-end, including: build the ROI case, navigate objections, and close renewals with or without Sales involvementCreate customer success processes, documentation, and playbooks that scaleRun quarterly and executive business reviews with technical and business stakeholdersBuild and maintain a multi-dimensional view of account health (usage outcomes, product adoption, relationship sentiment) and act on signalsRepresent Browserbase in technical conversations and at industry eventsQualificationsRequirements2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar rolesStrong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows.Track record of driving retention and expansion in a high-growth environmentRelationship-oriented and excited about long-term customer partnerships and helping customers succeedSelf-motivated and comfortable operating in an ambiguous, fast-paced startup environmentExcellent communication skills with the ability to speak developer-to-developerNice to haveExperience building with web automation and frameworks like Stagehand, Playwright, SeleniumExperience working with developer tools, AI infrastructure, or technical SaaS productsExperience running QBRs or EBRs with executive stakeholdersWhy You Should Join UsWorking here means having flexibility and ownership over our brand and product.

This is a place to learn a ton, build your brand, and make an impact.We are fully in office 5 days a week in downtown San Francisco. We have a hard working, collaborative culture, and we're energized by the prospect of Browserbase powering the largest AI applications.