Lead customer onboarding and implementation for Media API customers from kickoff to go-live. Guide customers in translating business requirements into effective technical API workflows. Troubleshoot API-related issues and coordinate with Product, Engineering, and Support teams. Responsibilities: Manage a portfolio of API customers, monitoring adoption, satisfaction, and retention. Support integration partners and conduct regular reviews of business objectives and performance. Create documentation, playbooks, and reusable resources to scale the support experience. Qualifications: At least 2 years in Customer Success, Implementation, Solutions Engineering, or a similar technical role. Hands-on experience with REST APIs, webhooks, authentication, and integration workflows. Strong communication, project management, and customer-centric problem-solving skills. Jobgether Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through a fair, objective review process. It is a distributed, remote-first organization that values trust, collaboration, and data privacy. #J-18808-Ljbffr
Technical Customer Success Manager, API (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.