Providing world-class customer support, the full-time Technical Customer Service Representative will assist clients' customers via phone, email, and chat, focusing primarily on technical support for parenting and infant wellbeing products in a remote environment. Key responsibilities Handle customer requests and interactions primarily via phone while providing technical assistance and troubleshooting for products Create positive customer experiences by utilizing a friendly and professional tone across various communication channels Analyze information and resolve basic technical issues, escalating complex problems as necessary while meeting performance metrics Required qualifications 1+ years of demonstrated experience in customer service High School diploma or equivalent Technical proficiency in troubleshooting and problem-solving with desktop and mobile devices Effective written and verbal communication skills, adaptable to customer demographics A home-office setup that meets technical requirements for remote work
Technical Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $39,520–$59,000
For context, most customer service representatives earn between $39,520–$59,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.