As a full-time Technical Customer Experience Specialist working remotely, the candidate will provide empathetic support to enterprise customers, troubleshoot technical issues, and maintain high service standards while managing multiple priorities. Key responsibilities Serve as the first point of contact for customer support inquiries, delivering timely and accurate resolutions Troubleshoot technical issues related to AI output quality, app login, and REST APIs while collaborating with team members Document customer interactions and feedback to support continuous improvement of services Required qualifications 3+ years of experience in a technical support role for AI-driven products, providing premium support to large enterprise customers Strong understanding of APIs and the ability to explain complex concepts to both technical and non-technical customers Familiarity with customer support tools and CRM systems, with experience in Intercom being a plus Exceptional empathy and a genuine desire to connect with customers Excellent organizational skills to effectively manage multiple tasks and priorities
Technical Customer Experience Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.