Working remotely, the full-time Technical Customer Care Specialist will manage client interactions through various communication channels to resolve application and product issues while providing technical support for the Cox Automotive suite of products. Key Responsibilities Address routine customer inquiries related to product usage and provide technical support until resolution Log customer information accurately in the CRM tool and facilitate communication with other departments as necessary Maintain expert-level knowledge of business unit processes and ensure proper follow-up with customers regarding issue status Required Qualifications High school diploma or equivalent; an associate or bachelor's degree in a related field is a plus 0-2 years of experience in customer support, technical support, or IT help desk Basic understanding of operating systems, networking, or software troubleshooting Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms is preferred Familiarity with CRM systems and ticketing software