Working remotely from anywhere in the United States, the full-time Technical Customer Care Specialist will manage client interactions via phone and email, providing technical support and product usage assistance for Dealertrack solutions while maintaining expert-level knowledge of the products. Key responsibilities Handle routine customer inquiries related to product usage and technical support issues Accurately log customer information in the CRM ticketing system and adhere to service level agreements Develop and maintain strong technical expertise in Dealertrack products and facilitate communication with other departments as needed Required qualifications High School Diploma or GED Less than 2 years of experience in a technical support role Ability to troubleshoot and document system performance issues Experience with CRM case logging and interaction distribution systems Flexible availability to accommodate extended hours and weekend shifts as needed
Technical Customer Care Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.